Job Responsibilities

• Monitor on the status of project under CCOD and updates HOD on the progress of the projects belongs or related to CCOD.
• Perform inspection and checking for CCOD team on the process and guideline to make sure staff follow as per requirement in the procedures.
• Prepare training or guidelines to CCOD staff on the procedures or new process related to CCOD.
• Liaise with internal stakeholders, i.e Compliance, Internal Audit, Operational risk, Corporate, People & Culture Division, Technology Division etc.
• Prepare reports related to Project & Monitoring (if any)

To administrate and monitoring:

• Security documents for Property Financing – HQ and RCCO before submitting to Documentation Unit
• Follow-up with solicitor until completion of security documents.
• Ad-hoc report
• Any new project related to CCOD (Review documents: CR, URS, BRS)

Job Requirements

• 5 years in banking experience
• Degree Holder

Job Responsibilities

• Plans, coordinates, implement marketing strategies to promote and develop new customer base for Property Financing products.
• Actively participates in roadshows, property fairs and sales launches at developers’ sites.
• Maintain close business relationships with solicitors, housing developers, financial institutions and relevant authorities.
• Acts as an intermediary between the Bank and Customers to collect relevant documents, to conduct property inspection or field visits and to provide status update to customers on their application.

Job Requirements

• Bachelor Degree in any field
• Minimum 2 years of experience in customer service and banking
• Proactive, independent and good interpersonal skills.
• Excellent communication skills, both written and verbal.
• Must be detail-oriented with the ability to multi-task with tight deadlines.
• Analytics and able to collect and analyze information, problem-solve, and make decisions.
• Knowledge of property market trend will be an added advantage.
• Strong initiative and desire to exceed sales target.
• Possess strong writing, communications and interpersonal skills.
• Good marketing, sales management and analytical skills.
• Possess own transportation.

Jobs Desription

Principal Responsibilities

• Plans, coordinates, implement marketing strategies to promote and develop new customer base for bank products.
• Actively participates, conduct and coordinate awareness campaign such as booth promotions and road tours;
• Maintain close business relationships with customer, solicitors, housing developers, financial institutions and relevant stakeholders.
• Acts as an intermediary between the Bank and Customers to collect relevant documents, to conduct proper Know Your Customer on customers and business partners to ensure data integrity.
• Provide clients with outstanding service standards based on professional relationship management.

Policies, Systems, Processes and Procedures

• To adhere to departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Keep abreast with financial services of the Group, rules and regulations under BNM and Association of Banks in Malaysia as well as the latest development within the banking circle.

Job Responsibilities:

SALES AND MARKETING

• Apply good organizational skills to ensure relevant information and documents are easily accessible when needed.
• Drive sales and formulate action plans to achieve sales target.
• Conduct presentations and provide consultations / proposals to potential clients in meeting their operational needs.
• Build and foster long term and profitable relationships by providing quality and professional customer service.
• Work closely with internal parties in planning new product launches to ensure it meets planned revenue and volume projections.
• Proactively sell company products primarily for wealth management and deposits products.
• Provide referrals of other Bank’s products to relevant parties to ensure an optimal reach of customers and reach achievement of targets set.
• Handle account opening and customer’s inquiries on all products related matter.
• Provide advice on financial planning and perform other service functions, including navigator function, whenever required.
• Act as reference point for Wealth Management solutions and collaborate with other business units in doing sales of banks products to capitalize on the mutually rewarding business relationship.
• Act as customers’ single point of contact and handle relationship management
• Perform Know Your Customer/Customer Due Diligence for financial/non-financial transactions.
• Ensure high standard of customer service in line with the quality and standards set by the Bank.

Job Requirements:

• Degree with minimum CGPA of 2.5. Those who do not meet the above requirement shall require minimum 1 year in relevant working experience.
• Years of experience:
  • Associate 1-3 years
  • Senior Associate 3-5 years
• Advisor 5 years and above of relevant working experience in banking / financial related field, preferably in wealth management industry / Takaful Specialist.
• Must possess required licensed under MTA ( Malaysian Takaful Association )
• Bumi applicant: PCE + CEILI & TBE license.
• Non Bumi applicant: PCE + CEILI license.

Job Responsibilities

Application Development

• Gather project / change request requirements from stakeholders.
• Provide feedback on the requirements of the project / change request.
• Involved in solutioning and developing the enhancements to meet the
• requirements
• Complete and deliver the enhancements based on the assigned timeline.

Application Support

• Attend problem log and service request which related to application under
• Channels section and its associated system
• Involved in system enhancement and/or project related for application under
• Channels section and provide solutioning to the requirements.
• Work collaboratively within Technology Division, its relevant vendors and
• stakeholders in the deployment and testing of all new developments, system
• upgrades, break/fix resolutions, and compliance.
• Engaging vendors for all application technical support and troubleshooting
• Execute Department relevant tasks and assignments assigned by supervisor

Job Requirements

• Experience in full stack development
• Possess technical troubleshooting, critical thinking and problem-solving skills
• Understanding of System Development Life Cycle (SDLC)
• Sound knowledge in ASP.Net / C# / Javascript / PHP / HTML / Bootstrap / Kentico /MSSQL / MySQL
• At least 1-3 years working experience in application development and/or support
• Knowledge in Bank IT Systems, process, policies and environment would be a good advantage.
• Degree/Advance Diploma/Certificate in IT or related computer technical qualifications from recognize polytechnic/university /college.

Job Responsibilities

• Monitor on the status of project under CCOD and updates HOD on the progress of the projects belongs or related to CCOD.
• Perform inspection and checking for CCOD team on the process and guideline to make sure staff follow as per requirement in the procedures.
• Prepare training or guidelines to CCOD staff on the procedures or new process related to CCOD.
• Liaise with internal stakeholders, i.e Compliance, Internal Audit, Operational risk, Corporate, People & Culture Division, Technology Division etc.
• Prepare reports related to Project & Monitoring (if any)

To administrate and monitoring:

• Security documents for Property Financing – HQ and RCCO before submitting to Documentation Unit
• Follow-up with solicitor until completion of security documents.
• Ad-hoc report
• Any new project related to CCOD (Review documents: CR, URS, BRS)

Job Requirements

• Degree holder
• 5 years in banking experience

Job Responsibilities

• Actively engage in acquiring MBSB Bank’s new customers and promotes Personal Financing-i Sales as well as cross-selling other MBSB’s financial products, i.e., Bancassurance, deposit accounts, etc.
• Perform campaigns or promotional activities, develop and build long term relationship with existing and potential new customers, government organizations, public agencies and private sectors companies
• They are required to meeting and exceeding the sales target set by the Bank
• Ensure a high standard of customer service in line with the quality and standards set by the Company
• To proactively manage and build long term customer relationship
• To provide good after-sales and conduct sales visits to potential customers within the vicinity
• Ensure adherence to the relevant policies, regulatory risk and compliance matters

Job Requirements

• Bachelor Degree in any field
• Minimum 2 years of experience in customer service and banking
• Possess interest in financial planning, investment and in sales.
• Proactive, independent and good interpersonal skills.
• Excellent communication skills, both written and verbal.
• Must be detail-oriented with the ability to multi-task with tight deadlines.
• Analytics and able to collect and analyze information, problem-solve, and make decisions.
• Flexible and adaptable; able to work in ambiguous situations.
• Ability to being well-organized and developing effective plans.
• Highly motivated and result-oriented person
• Outgoing with excellent interpersonal and communication skills

Job Responsibilities

Responsible for overall growth of deposit base for Retail, Government and Corporate for the respective branch.

Principal responsibilities

• Acquire new customer base of Retail Deposit, Government and Corporate deposit.
• To support branch in all deposit activities related to Retail, SME and Corporate.
• To engage and work closely with Global Markets, Branch Network Operations and Business Division to leverage the relationship and as liaison officer for the branch in terms of branch deposit business.
• Manage strong relationship with branch customer for Retail Deposit, SME, and Corporate deposit.
• Establish strong rapport with existing Retail, SME, and Corporate deposit of branch.
• To plan and implement deposit, remittance, forex soliciting activities according to branch targets.
• Timely reporting and escalate market issue and provide feedback to region, Global Markets and Business Division.
• To work independently, professionally and develop strong engagement with respective Regional Manager, Regional Sales Manager and Branch Manager to ensure business communication vice versa.
• To implement Deposit Campaign activity at branch and outdoor marketing.
• To ensure Key Performance indicator of the respective branch is achieve and ensure collaboration of branch sales team coaching.
• To ensure the process of opening new deposit accounts at branch strictly follows MBSB Bank’s Standard Operating Procedure.
• To ensure proper approval is obtained prior to preferred rate offer on deposit or remittance swift/rentas payment.
• To engage and practice a cross selling culture on over all company product. Policies, Systems, Processes and Procedures
• To adhere to departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Keep abreast with financial services of the Group, rules and regulations under BNM and Association of Banks in Malaysia as well as the latest development within the banking circle

Key Responsibilities

• Assist the Head Independent Credit Review in ensuring that the approved ICR Plans, and other ad-hoc assignments are carried out.
• Assist the Head Independent Credit Review in the risks assessment and development of ICR Plans to be carried out on a yearly basis.
• Assist the Head Independent Credit Review in reviewing and providing feedback on policies and procedures and other consultancy services requested by the Management.
• To perform and guide/train the team members to discharge duties and responsibilities as delegated and ensure that the tasks assigned are completed within the timeframe allocated.
• Ensure that all operational lapses and weaknesses are raised for management's information and consideration for the next course of actions.
• Assist the Head Independent Credit Review in monitoring staff’s performance and other administrative work assigned.

Scope of Responsibilities

A. As Team Leader

• Ensure proper planning, risk assessment, audit programme and checklist is prepared, and briefing is done with all team members and Head, prior to audit assignment.
• Ensure opening meeting and exit meeting is conducted with auditees, to brief on the ICR scope.
• Ensure that the evaluation of findings and recommendations are conducted by reviewing the Team Members' working papers to ensure that the ICR findings raised are based on sufficient factual evidence, appropriate, logical, and valid for discussion with the line management.
• Ensure that the ICR reports are prepared and submitted to the Head Independent Credit Review within the reasonable timeframe for review prior issuance of the final ICR report to the Board Audit Committee and relevant management personnel.
• Present ICR report to the Board Audit Committee when required.
• Assess, evaluate, and examine the audit results and subsequently, assess the overall internal controls of the auditees by providing recommended audit rating on the internal controls of the auditees.
• Provide knowledge sharing session to team leader/team members.

B. As Team Member

• Assist the Team Leaders in ensuring that the approved ICR plans, and ad-hoc assignments are carried out.
• Perform extractions of audit samples, conduct Pre-Audit Risk Assessment on the business/operations units to be audited and conduct ICR within the timeframe allocated.
• Assess, evaluate, and review the adequacy and effectiveness of the internal controls implemented by the auditees. Raise the audit findings and appropriate recommendations for improvement in each audit assignment.

Job Requirements (Experience / Knowledge Required)

Skills

• Sound understanding in credit, Islamic banking operations and internal control framework
• Strong thought process, inquisitive, analytical, possess critical thinking, good communication and report writing skills
• People management

Knowledge

• Sound understanding in credit and Islamic banking operations.
• Risk-based audit and credit audit experience
• Sound knowledge in the Bank Negara Malaysia Guidelines for adoption of industry best practice iii. Experience / Qualification
• Bachelor’s Degree or equivalent (preferably with Professional Credit Certification)
• More than 5 years in credit/ auditing works and 3 years as Team Leader

Job Responsibilities

• To acquire new business and to manage the existing business portfolio
• To cross sell our products to our existing and potential customers
• To perform credit evaluation and to propose ideal product structure to suit customer’s requirements
• To deal with related parties in preparing the credit proposal
• To prepare letter of offer and to ensure the acceptance of the offer
• To initiate the legal documentations process and to facilitate the disbursement and utilization of customer’s banking facilities
• To ensure the disbursement of financing and to follow up with the customers on their repayment scheme
• To conduct the credit review of credit portfolio including site visit and meeting with related parties internal or external
• Resolve customer’s complaint and attend to requests in a timely manner
• Ensure compliance to the policies and procedures set by the Bank
• Responsible for delinquent account and to ensure good repayment trend by the customers.
• Responsible for any ad-hoc function relating to the business requested by the Head of Department of Head of Division

Job Requirements

• Bachelor Degree in Finance/Accounting and Business Management
• Ability to effectively communicate (verbal and written correspondence) in a professional manner
• Ability to response appropriately to inquiries from internal and external stakeholder
• Be able to work productively in a potentially limited resources environment
• Must be detail-oriented with ability to multi-task with tight deadlines
• Flexible and adaptable; able to work in ambiguous situations
• Proactive, independent, and good interpersonal skills
• Excellent communication skills, both written and verbal

Job Responsibilities

• Opening if account, issuance of Debit Cards and application for online banking example completeness of application form and other supporting documents including KYC
• Accountable for maintaining high data quality standard by ensuring information captured in the Bank’s system and documentation are correct and maintained in a timely manner,
• Handling over the counter transactions.
• Monitor the register of keys for safe and premises and ensure security documents are kept safely.
• Manage and perform checkout for teller function.
• Accept and process transactions such as deposit, withdrawal, remittance and any other bank products launch by the Bank from time to time in a timely and accurate manner.
• Perform daily cash and GL balancing and end of day balancing.
• Ensure the front office operations runs smoothly and always in compliance to procedure.
• Comply with the Bank SOPs, Compliance, Shariah and Regulatory requirements.
• Support day to day branch operations.
• Encourage and facilitate customer for using digital channel for account opening or other available services.
• Promote customer to subscribe to online banking (RIB/MIB/CIB)
• Maintain confidentiality of customer and Bank’s information in responsible manner.

Job Requirements

• Diploma / Bachelor Degree in Business Administration/Finance/management or any related discipline
• Minimum 2 years of experience in local/foreign bank branch management/operations
• Experience in handling the branch banking operations with product knowledge in deposit (CASA, Term Deposit, Remittance, Retail Financing and Wealth Management
• Must be detail-oriented with ability to multi-task with tight deadlines
• Flexible and adaptable; able to work in ambiguous situations
• Proactive, independent and good interpersonal skills
• Excellent communication skills, both written and verbal
• Good in customer service and handling complaint

Job Responsibilities

• To ensure disbursement of mortgage financing within the turnaround time
• To ensure compliance prior to drawdown / disbursement.
• Check and verify Legal Completion Report (HF5) and all supporting documents prior to approving  the mortgage disbursement in MICOB (MAKER)
• Conduct site inspection prior to disbursement.
• Check to ensure that all pre – disbursement requirements have been complied with.
• Attend correspondence / enquiry in relation to mortgage financing disbursement.
• Perform any other duties as assigned by the higher authority.

Job Responsibilities

• Performs preliminary and final functional/performance testing for new or upgraded systems/applications.
• Managing any new digital product or enhancement to the existing services from requirements study until the system implementation.
• Provide support for the bank’s electronic banking offerings such as Retail Internet Banking (RIB), and Mobile Banking (MIB), Merchant App (MAP), Fraud Management System (eFMS) and E-Wallet.
• Provide consistent high-quality performance in work with emphasis on accuracy, turn-around-time (TAT) and productively.
• Responsible of accuracy, timeliness, and completeness of processes within acceptable service turnaround time.
• Responsible for ensuring response to internal and external stakeholder’s queries within the agreed Service Level Agreement via emails or phone calls.
• Contribute to the team development, effectiveness, and success by sharing knowledge and good practice, working collaboratively with other to create a productive, diverse, and supportive working environment.

Job Requirements

• Cert / Diploma / Degree in Banking & Finance / Business Administration / Accounting / other related business disciplines. Advantage if available, a higher post-graduate diploma of MBA.
• Minimum of 1 years of experience in e-banking operations.

Job Responsibilities

• Managing end to end sourcing process to achieve high governance towards policy and procedure while achieving targeted cost avoidance/savings.
• Manage, track, and record all sourcing requests submitted by Business Users
• Timely preparation of sourcing reports.
• To perform any other task and job based on instructions from Reporting Line & Head of Procurement.
• To have proper engagement with vendor relationship
• To measure vendor effectiveness during sourcing process
• To support on the Digitalization of Procurement process (if any)
• Being Centre of Excellence of Procurement functional team

Job Requirements

• At least 5 years of working experience in Procurement/Purchasing, Supply Chain Management or equivalent in a related industry.
• At least a Bachelor's Degree in Business Studies/Administration/ Management or equivalent.
• Timely report preparation and reporting on TAT and SLA
• To manage on cycle time and demand management effectiveness control
• To have proper engagement with vendor relationship
• To measure vendor effectiveness during sourcing process
• To support on the Digitalization of Procurement process (if any)
• Being Centre of Excellence of Procurement functional team
• Any other task being assign by Reporting Line and Head of Procurement.

Job Responsibilities

• To exercise a full range of company secretarial duties and functions
• To prepare and attend to various corporate documents, announcements, disclosures and statutory forms in compliance with all regulations and requirements of the relevant regulatory bodies such as Companies Commission of Malaysia, Bursa Malaysia Securities Berhad, Securities Commissions, Financial Services Act 2013, etc
• To arrange and coordinate meetings of the Board, Board Committees, General Meetings, Management meetings and any other meetings.
• To assist / prepare minutes of meetings, notice of meetings and agenda, compilation, and circulation of relevant papers.
• To ensure proper maintenance of statutory records, submission of statutory returns and compliance of statutory requirements.
• Conversant with Companies Act 2016, Bursa Malaysia Listing Requirements, Malaysian Code of Corporate Governance, Capital Market & Services Act (Amendment) 2011, Financial Services Act 2013, BNM Guidelines and other relevant regulatory laws, regulations and guidelines in connection with company secretarial matters.

Job Requirements

• A minimum of 4-5 years’ experience in company secretarial practice preferably with exposure to the banking, Islamic banking, or experience in public listed companies.
• Possess good minutes writing skill.
• Independent, self-motivated, and able to meet tight deadlines.
• Team player
• Good interpersonal skills with the ability to interact at all levels.
• To assist and perform any other relevant and ad-hoc duties as assigned

Job Responsibilities

• To solicit business and to structure financing requirements according to specific Customer requirements.
• To lead in implementation of business directions of the Department and Division in line with the objectives set by the Head.
• Delivery of business objectives and targets of the Department and Division as set by the Head via assisting the Head in planning and participating in team activities.
• Sourcing for new clients, managing the relationship of existing clients (jointly with Account Farmer) and potential clients within the financing portfolios.
• To review credit proposals with the financial analysis for submission to the relevant approving authority.
• To guide in preparation of indicative terms and letter of offers (“LO”) in accordance with the approved terms and conditions.
• Conduct site visits and prepare visit reports to understand customer’s business operations (new relationship).
• Assist Head to present credit proposals to the relevant approving authorities.
• Ensure compliance with the internal and external policies and procedures of the Bank.
• Facilitate the process of perfecting documents prior disbursement.
• Assist the Operations team in monitoring of customers’ accounts i.e., payment performance and compliance of the terms in LO and to ensure any deterioration in the asset quality is properly escalated to the relevant authorities.
• Lead the annual/periodical review of existing Top 20 customers with the assistance of the Account Farmer

Job Requirements

• Minimum bachelor’s degree in business, Finance/Accounts or any related field.
• Minimum 60 months credit experience dealing with company applicants/customers.

Job Responsibilities

• Conduct annual review and interim reviews of the given portfolio.
• To manage & supervise overall operational requirement on active account inclusive of the following:
  1. Attend to request of the accounts in given portfolio.
  2. Attended financial assistance and/or restructuring & rescheduling request of the accounts in given portfolio.
  3. Conduct periodical credit re-rating or risk reassessment for accounts of given portfolio.
  4. Attend queries as raised by audit, interim credit review team and/or external auditor for accounts of given portfolio.
• Attempt to cross sell or promote additional products to good account within given portfolio.
• Any ad hoc task as assigned by the team lead.

Job Requirements

• Minimum bachelor’s degree in business, Finance/Accounts or any related field.
• Minimum 60 months credit experience dealing with company applicants/customers.

Job Responsibilitites

Capital Management

• As part of the Capital Management agenda, plan and manage the Bank’s capital adequacy to ensure that internal capital targets and stakeholder expectations of capital are met. 
• As part of the annual budgeting process, collaborate with other divisions to plan capital.
• Analyze, monitor and project capital ratios on a monthly basis for performance reporting.
• Capital charge and RAROC computation.
• Escalate any trigger events to senior management via the capital governance structure.
• Collaborate with other divisions to optimize risk-weighted assets and return capital.
• Propose interim and / or final dividends for the Bank and MBSB as and when appropriate.
• Perform or assess ad-hoc capital projections as and when required by other divisions or units.

ICAAP and Stress Testing

• Collaborate with other divisions to complete the below processes:
• ICAAP & Reverse Stress Test: Annually
• Stress Test: Bi-annually

Recovery Planning (RP)

• Work with consultant in delivery of gap analysis report, closing the gaps, enhance policy & procedures, completion of BNM templates and Recovery Planning
• Review and submission of Recovery Plan of MBSB to BNM on annual basis
• Periodic monitoring and reporting of Recovery Indicators

Business Liaison

• Provide financial analysis and insights to assist decision-making and drive business strategy.
• Improve the impact and understanding of financial reporting and analysis on business.
• Provide analysis, tools and insights to link information to strategies and performance.
• Build partnerships and maintain relationships with other non-Finance divisions / department.

Job Requirements

• A minimum of 1-2 years of Banking and experience in financial industry.
• Possess strong knowledge and understanding in accounting, Basel requirements and BNM policies on capital.
• Excellent verbal and written communication skills, strong analytical and problem-solving abilities.
• Proficient in Microsoft Excel, Words and Power point

Job Responsibilities

• Achieving financial KPIs target such as ROE/ROA/CIR.
• Performance is tracked and Business plan (BP) / forecast requirements are met. Quality forecasts and robust analytics support action plans to deliver targets.
• Timely and reliable financial results and KPI's. Business performance tracking and cost monitoring.
• Evaluates the financial implications to the Bank profitability and highlights financial pros and cons of proposed products and onboarding activities. Recommends modifications and advocates enhancement based on financial analyses and review to produce positive results.
• Financial & Management accounting reporting is conducted in a compliant/controlled and efficient manner.
• Financial & Management accounting reporting are conducted in a compliant/controlled and efficient manner.

Job Responsibilities

• Assist the Head of Head Office Audit in ensuring that the approved Audit Plans of the Head Office and ad-hoc assignments are carried out.
• To coach and guide the team member to discharge duties and responsibilities as delegated and ensure that the tasks assigned are completed within the timeframe allocated.
• Assist the Head of Head Office Audit in ensuring that all operational lapses and weaknesses are raised for management's information and consideration for the next course of action.
• Perform/ review the audit plan for Head Office, risk assessment, audit program and audit checklist are prepared, and briefing is done with all team members and Head of Head Office Audit, prior to audit assignment.
• Review extractions of audit samples, conduct Pre-Audit Risk Assessment on the operations/business units to be audited and conduct audit within the timeframe allocated.
• Assess, evaluate, and review the adequacy and effectiveness of the internal controls implemented by the auditees.
• Identify the root cause of the audit issue, assess, evaluate, and examine the audit results.
• To ensure that the audit findings raised are based on sufficient factual evidence, appropriate, logical, and valid and address appropriate recommendations for improvement in each audit assignment.
• Promptly informed of any fraud or serious audit findings to the Head of Head Office Audit for immediate action.
• Submitted working papers to the Head of Head Office Audit within the reasonable timeframe for review prior issuance of the draft audit findings to the auditee.
• To assist the Head of Head Office Audit in preparing audit reports and filing all working papers completely and keeping safely for future reference.
• To assist the Head of Head Office Audit in ensuring all the findings had been resolved as per agreed by management and continuing follow-up and update on the status of unresolved audit findings.
• Sharing knowledge session on internal control and common audit findings/fraud case with the auditees.
• Assist and perform tasks as directed by the Head of Head Office Audit as well as Head of Operations and Chief Internal Auditor from time to time

Job Requirements

• At least 5 years in auditing Head Office function in financial institution specializing in Head Office audit with minimum of 3 years as Team Lead/ Supervisory role.
• Bachelor’s degree in finance, Accountancy, or any other related discipline.
• Other professional qualifications such as CIAFIN/CBA/CCE/CIA/CIMA/ACCA/ CAMCO are an added advantage.
• Strong thought process, inquisitive, possess critical thinking, analytical, good communication and report writing skills.

Job Responsibilities

• Ensure sufficient liquidity in the bank account to cater for daily needs.
• Observe all receivables and payables of Treasury customers are transacted in orderly manner.
• Ensure adequate staff strength to run daily operations.
• Validate accuracy of liquidity report prepared by the unit.
• Ensure staff compliance with the internal and standard operating procedures.
• Attend any ad-hoc request from other units, dept & division.
• Prepare daily/monthly/quarterly/ad-hoc report when necessary.
• Observe and ensure that all daily transactions are completed and reconciled by the staff.
• Ensure all documents are well kept in the secured area.
• Ensure control procedures are strictly adhered to in processing.
• Coordinate and participate in systems and Business Continuity Planning (BCP) testing.
• Responsible for reviewing & updating department SOP’s as and when necessary.
• Other duties as assigned by the dept head.

Job Requirements

• A bachelor’s degree preferably in Accounting, Finance, Business, or any other related discipline.
• Minimum of 5 years’ managerial level experience in Treasury Operations area
• Well-versed in payment systems i.e., Rentas/Swift, and products such as Foreign Exchange, Money Market, Derivatives and Fixed Income

Job Responsibilities

• Validate accuracy of foreign exchange and collateral management report prepared by the unit.
• Ensure adequate staff strength to run daily operations.
• Ensure staff compliance with the internal and standard operating procedures.
• Attend any ad-hoc request from other units, dept & division.
• Prepare daily/monthly/quarterly/ad-hoc report when necessary.
• Observe and ensure that all daily transactions are completed and reconciled by the staff.
• Ensure all documents are well kept in the secured area.
• Ensure control procedures are strictly adhered to in processing.
• Coordinate and participate in systems and Business Continuity Planning (BCP) testing.
• Responsible for reviewing & updating department SOP’s as and when necessary.
• Other duties as assigned by the dept head.

Job Requirements

• A bachelor’s degree preferably in Accounting, Finance, Business, or any other related discipline.
• Minimum of 5 years’ managerial level experience in Treasury Operations area
• Well-versed in payment systems i.e., Rentas/Swift, and also products such as Foreign Exchange, Money Market, Derivatives and Fixed Income

Jobs Responsibilities

Funds Transfer Pricing (FTP)

• Assist to produce month-to-date (MTD) and year-to-date (YTD) FTP monthly report at product level by Business Units and Regions for submission to Finance Division, and into Asset and Liability Committee (ALCO) as well as the Board of Director’s monthly meeting pack.
• In charge of Fixed Income, Current & Savings accounts (CASA), and Term Deposits individual product FTP reports and analysis.
• Attend to internal stakeholders’ queries on FTP report/ data and analysis as and when required.
• Assist stakeholders to compute the forecast of their product gross income on an ad-hoc basis.
• Ongoing data cleansing includes but not limited to fixing structural data errors, missing data, and validation against source system to improve data quality for reporting and analysis.
• Assist Head of BSM on data mining and analysis for the purpose of ad-hoc analysis for ALCO and Group CEO’s office.
• Assist to develop Financial Markets MTD and YTD FTP monthly report by respective desk P&L (new responsibility);
• Assist to develop Branch Profitability through existing FTP data (new responsibility); and
• Train new GEM trainee on FTP reporting (new responsibility).

Asset and Liability Management (ALM)

• Assist to produce monthly ALM reports and analysis for ALCO monthly meeting pack, including but not limited to balance sheet position, Profit Rate Risk reports, Gap reports, Funding/Liquidity reports and analysis, Fixed Income performance, Profit Rate scenario analysis, as well as latest market data;
• Undertake periodical / ad-hoc analysis on desired / forecast of balance sheet position, product profitability, profit rate risk for ALCO; and
• Prepare quarterly Investment Accounts’ Fund Performance Report (return on investment and capital impact) for submission to ALCO and Board Risk Management Committee (BRMCC) meeting.

Liquidity Coverage Ratio (LCR) & Net Stable Funding Ratio (NSFR)

• Ad-hoc relief to assist colleague on daily LCR and NSFR projection during month-end.

Job Responsibilities

• Achieving financial KPIs target such as ROE/ROA/CIR.
• Performance is tracked and Business plan (BP) / forecast requirements are met. Quality forecasts and robust analytics support action plans to deliver targets.
• Timely and reliable financial results and KPI's. Business performance tracking and cost monitoring.
• Evaluates the financial implications to the Bank profitability and highlights financial pros and cons of proposed products and onboarding activities. Recommends modifications and advocates enhancement based on financial analyses and review to produce positive results.
• Financial & Management accounting reporting is conducted in a compliant/controlled and efficient manner.
• Financial & Management accounting reporting are conducted in a compliant/controlled and efficient manner.

Jobs Responsibilities

• Acting as Trade Finance Business Department’s liaison officer with various divisions / departments.
• Formulating and keeping records on audit business plans, budgeted.
• Coordinate interview session i.e., email invitation; prepare interview form and any related matters for staff ‘s requisition, new joiner, confirmation, and resignation.
• Preparing Business Reports ranging from solutions reports, utilization reports & profitability reports.
• Preparing and updating master portfolio register.
• Monitoring Business Reports (Deals in pipeline, Deals pending approval, LO pending acceptance, security documentation, etc.)
• Performing visits to customers’ business premises as and when required, Thereafter, Call Reports to be prepared to reflect the purpose and details of the visits.
• Performing various pre-appraisal tasks / checking such as statutory checks / CCRIS, CTOS, and other pre-requisite due diligence processes, etc.
• Responsible for any workflow procedure, documentation, and submission.
• Responsible to link up with Information Technology’s division in providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Liaising with the Finance department regarding staff and business claims (internal and external).
• Liaising with related departments to optimize workflow procedures for credit checking, board meeting, and any related memo.
• Preparing Letter of Offer within the stipulated time frame and thereafter, monitoring its acceptance closely.
• Supervising legal documentation process to achieve timely disbursement of approved facilities.
• Keeping abreast of the industry and business / economic cycle for the purpose of creating business opportunities and enhancing banker-customer relationship.
• Ensuring full compliance with prescribed level of service standards and relevant guidelines.
• Assisting Relationship Managers in performing their duties as and when required.
• Undertaking any other duties as may be assigned by the Head, Trade Finance Business Department from time to time

Jobs Requirements

• A bachelor’s degree preferably in Accounting, Finance, Business, or any other related discipline.
• Minimum of 3 years and above of relevant experience
• Possess computer skill (Word/PowerPoint/Excel)
• Good communication skills, presentation, and writing
• Having positive attitude and professional manner

Jobs Responsibilities

• Acting as Trade Finance Business Department’s liaison officer with various divisions / departments.
• Formulating and keeping records on audit business plans, budgeted.
• Coordinate interview session i.e., email invitation; prepare interview form and any related matters for staff ‘s requisition, new joiner, confirmation, and resignation.
• Preparing Business Reports ranging from solutions reports, utilization reports & profitability reports.
• Preparing and updating master portfolio register.
• Monitoring Business Reports (Deals in pipeline, Deals pending approval, LO pending acceptance, security documentation, etc.)
• Performing visits to customers’ business premises as and when required, Thereafter, Call Reports to be prepared to reflect the purpose and details of the visits.
• Performing various pre-appraisal tasks / checking such as statutory checks / CCRIS, CTOS, and other pre-requisite due diligence processes, etc.
• Responsible for any workflow procedure, documentation, and submission.
• Responsible to link up with Information Technology’s division in providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Liaising with Finance department regarding staff and business claims (internal and external).
• Liaising with related departments to optimize workflow procedures for credit checking, board meeting, and any related memo.
• Preparing Letter of Offer within the stipulated time frame and thereafter, monitoring its acceptance closely.
• Supervising legal documentation process to achieve timely disbursement of approved facilities.
• Keeping abreast of the industry and business / economic cycle for the purpose of creating business opportunities and enhancing banker-customer relationship.
• Ensuring full compliance with prescribed level of service standards and relevant guidelines.
• Assisting Relationship Managers in performing their duties as and when required.
• Undertaking any other duties as may be assigned by the Head, Trade Finance Business Department from time to time

Jobs Requirements

• A bachelor’s degree preferably in Accounting, Finance, Business, or any other related discipline.
• Minimum of 3 years and above of relevant experience
• Possess computer skill (Word/PowerPoint/Excel)
• Good communication skills, presentation, and writing
• Having positive attitude and professional manner

Job Responsibilities

• Develop business requirements as the basis for technical development, Cash operations, and other cross functional departments to build systems, procedures, materials (ideas) to support product development and ongoing product enhancements. 
• Liaise with vendors on new requirements, enhancement and troubleshooting related to Digital Transaction Banking platform.
• Prepare and present the project paper for Management Committee and Board approvals.
• Prepare the project updates to PMO and present to Project Steering Committee on monthly basis. 
• Involve and coordinate User Acceptance Testing (UAT) to ensure it meets the timeline delivery.
• Management of product from the perspective of Regulatory, Compliance & Legal.
• Develop short-term and long-term strategic business plans for Cash Management.
• Handle production issues related to Corporate Internet Banking.
• Monitor product performance: Revenue, volume, and margin against current – year budget and future year forecasts for Cash Management business.
• Participate in the Digital Transaction Banking & Payment Hub projects to ensure that it is timely launched.
• Conduct baseline industry, competitive and product research whilst develop clear business cases for new methods and new products, channels, and enhancements.
• Help to negotiate contract agreements, pricing with various 3rd party vendors alongside with Technology and Operations.
• Manage the digital transformation for Cash & Liquidity Management which will deliver the next generation digital solutions to enhance business processes, improve client experience, cost efficiency and support revenue growth for the business.
• Partner with Technology (IT) to manage the roadmap and backlog to ensure that IT delivers all capabilities on time and per expectation. 
• Participate in the digital transformation for Internet Banking & Cash services will deliver the next-generation digital solutions that will improve client experience, enhance business processes, and support the revenue growth and operational cost efficiency targets for the business.

Job Requirements

• Bachelor’s degree in business, finance, computer science, or a related field or minimum Diploma.
• Proven track record in leading and implementing digitalization and/or transformation initiatives in the Cash Management space (Payments, Collections, Liquidity Management, Mobile Apps and Fintech).
• Knowledge of dealing with PayNet on RPP’s products.
• Knowledge of dealing with Government agencies & Corporates on system integration.
• Deep understanding of client needs as well as business processes across front offices and operations.
• Good understanding of the product development lifecycle using Agile Methodology and relevant experience in drafting user stories, use case documents, business workflow and high-level functional flows.
• Strong knowledge in Cash Management & Liquidity Management with broad experience across multiple products and business lines digital fraud schemes, regulatory compliance requirements, and data analysis techniques.
• Strong attention to detail and the ability to work effectively in a fast-paced environment. Exceptional communication skills, with the ability to present complex information to diverse stakeholders.
• Computer literate (e.g: Mobile apps, APIs, Cyber Security, Cloud Computing)

Job Responsibilities

• Lead and manage a team of data analysts, providing guidance, direction, and support in their day-to-day analytics activities.
• Develop and implement analytics strategy, in concert with Business Divisions, to support the various Business Divisions’ business objectives.
• Collect and analyze data from various sources, including internal systems and potentially third-party sources of data, to identify trends, patterns, and insights to identify business growth opportunities.
• Collaborate with cross-functional teams to define key performance indicators (KPIs) for targeted campaign activities and develop the necessary reports to track and measure performance against these metrics.
• Provide actionable insights and recommendations to stakeholders based on data analysis, helping them to make informed decisions to drive business growth.
• Effectively communicate complex analytical findings and insights to both technical and non-technical stakeholders.
• Stay up-to-date with the latest industry trends and advancements in analytics tools and technologies and evaluate their potential to improve our data analysis capabilities.
• Collaborate with Data Governance team to drive consistent improvement in data quality.
• Collaborate with IT team and Data Governance team to ensure data infrastructure, systems, and tools are optimized to support efficient data collection, storage, and analysis.
• Influence to foster a culture of data-driven decision making within the organization, promoting the use of analytics to drive continuous improvement and innovation.

Job Requirements

• Bachelor degree in relevant fields such as Mathematics, Statistics, Economics, or Computer Science. A Master degree is preferred.
• Proven track record of delivering impactful insights and recommendations based on data analysis.
• Knowledge of programming languages such as Python or R is preferred.
• Minimum of 10 years of experience in analytics or a related field, with at least 3 years in a leadership or managerial role.
• Demonstrated experience in developing and implementing analytics strategies in a corporate environment, preferably in Banking industry.

Job Responsibilities

• Acquire new customer base of Retail Deposit, Government and Corporate deposit.
• To support branch in all deposit activities related to Retail, SME and Corporate.
• To engage and work closely with Global Markets, Branch Network Operations and Business Division to leverage the relationship and as liaison officer for the branch in terms of branch deposit business.
• Manage strong relationship with branch customer for Retail Deposit, SME, and Corporate deposit.
• Establish strong rapport with existing Retail, SME, and Corporate deposit of branch.
• To plan and implement deposit, remittance, forex soliciting activities according to branch targets.
• Timely reporting and escalate market issue and provide feedback to region, Global Markets and Business Division.
• To work independently, professionally and develop strong engagement with respective Regional Manager, Regional Sales Manager and Branch Manager to ensure business communication vice versa.
• To implement Deposit Campaign activity at branch and outdoor marketing.
• To ensure Key Performance indicator of the respective branch is achieve and ensure collaboration of branch sales team coaching.
• To ensure the process of opening new deposit accounts at branch strictly follows MBSB Bank’s Standard Operating Procedure.
• To ensure proper approval is obtained prior to preferred rate offer on deposit or remittance swift/rentas payment. 
• To engage and practice a cross selling culture on over all company product.

Job Requirements

• To adhere to departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Keep abreast with financial services of the Group, rules and regulations under BNM and Association of Banks in Malaysia as well as the latest development within the banking circle.

Job Responsibilities

• Collaborate with data stewards, IT support, business system owners and stakeholders towards resolution of Data issues via root cause identification action plans (Data Preventive and Data Corrective) to resolve data issues.
• Facilitate Data Analytics Working Committee (DAWC).
• Prepare progress updates to Data Analytics Working Committee (DAWC) or MANCO for Data Quality Initiatives.
• Develop data quality metrics for data that are used for Regulatory / Internal Reporting.
• Perform regular data quality assessments and trend analysis in Data Quality Scorecard. Prepare progress status and follow up on actions items regarding the data quality issues.
• Assist the team lead to provide periodic data governance briefing and updates to data stewards on data awareness, data domains & ownership, roles & responsibilities and data quality issues and controls.
• Conduct and participate in regular meetings to follow up on the action plan and resolution regarding data issues.
• Assist in defining data lineage, data taxonomy, data dictionary and data glossary.
• Assist in implementation of data catalog.
• Create/ Review departmental Policy, Process or Procedure documentation.

Job Requirements

• Minimum 3 year working experience in banking / Financial services / Consulting on Data Governance or Data Quality Analyst.
• Minimum 3 years working experience with Oracle Big Data Appliances or any other Data Quality tools.
• Knowledge / strong interest of advanced analytics and Business Intelligence tools like OBIEE, Qlik, Power BI is a strong plus.
• Basic knowledge on Financial and Accountancy terminology.
• Sound knowledge of relevant statutory frameworks applying to data governance such as the Islamic Financial Services Act (IFSA), Personal Data Protection Act (PDPA) and Management of Customer Information and Permitted Disclosures (MCIPD) would be an advantage.
• Project management experience and good facilitation skills with the ability to manage different stakeholders across the bank.
• 1 - 3 years’ experience in programming languages like Python, VB Script and SQL.
• Possess good analytical skills and keen interest in process enhancements and operation efficiency.

Job Responsibilities

Strategic Leadership:

• Develop and lead the overall branding and communication strategy for the merged entities.
• Align branding and communication efforts with the organization's mission, values, and long-term goals.
• Collaborate with executive leadership to ensure brand alignment across all business units.

Brand Development:

• Oversee the development and maintenance of a strong, differentiated brand identity.
• Define and communicate brand guidelines to internal teams and external partners.
• Monitor market trends and competitors to adapt the brand strategy as needed.

Public Relations:

• Build and maintain strong relationships with key stakeholders, including media, industry influencers, and government agencies.
• Manage crisis communication and develop strategies to protect and enhance the brand's reputation.
• Coordinate media relations, press releases, and spokesperson responsibilities.

Internal Communication:

• Foster a culture of effective internal communication within the organization.
• Develop and implement internal communication plans to ensure employees are well-informed and engaged with the brand.
• Marketing Communication:
• Lead marketing communication efforts, including advertising campaigns, digital marketing, and content creation.
• Collaborate with marketing teams to ensure consistent messaging and brand representation.

Budget Management:

• Develop and manage the budget for the Branding & Communication department.
• Monitor expenditures to ensure efficient use of resources.

Team Leadership:

• Recruit, mentor, and lead a high-performing team of branding and communication professionals.

• Provide guidance, feedback, and professional development opportunities.

Measurement and Analytics:

• Establish key performance indicators (KPIs) and metrics to assess the effectiveness of branding and communication efforts.
• Use data-driven insights to refine strategies and tactics.

Job Requirements

• Bachelor's degree in Marketing, Communications, Public Relations, or a related field (Master's degree preferred).
• Proven experience in a senior leadership role within branding and communication, preferably at a Group holding level or in a similar complex organizational structure.
• Strong understanding of branding principles, public relations, and marketing communication.
• Exceptional strategic thinking, leadership, and interpersonal skills.
• Excellent written and verbal communication abilities.
• Ability to work collaboratively and influence stakeholders at all levels.
• Experience managing budgets and financial resources.

Job Responsibilities

Budgeting & Forecasting     

• Oversee financial planning and budgeting process of MBSB Group
• Prepare comprehensive financial reports and presentations for management and stakeholders.
• Analyze financial results and trends to provide monthly rolling forecast of MBSB Group.
• Presentation of actual results vs budgeted number to stakeholders to ensure budget adherence.    

Taxation 

• Lead and manage all corporate tax related activities within MBSB Group of Companies
• Lead and manage all indirect tax matters within MBSB Group of Companies, including SST, WHT and RPGT.
• Oversee the preparation and submission of accurate and timely tax returns to IRB and RMCD.
• Dealing with external auditors and IRB during audit and inquiries.
• Develop and implement tax planning initiatives to optimize the Group's tax position, such as team lead of Capital Maximization Project.
• To recover excess tax payment from IRB.
• Review of tax estimate on timely basis to manage cashflows.                            

Zakat            

• Calculation of yearly Zakat payable
• Preparation and submission of calculation to PPZ
• Preparation of approval paper to Shariah Committee and Board.

Management Accounting    

• Prepare and oversee the timely and accurate management reporting for MBSB Group. Monthly management meeting, Audit Committee Meeting and etc.
• Communicate financial results and insights to senior management and stakeholders.
• Audit support: Support internal and external audits by providing requested financial information.
• Analyse financial results against past year’s trends as well as budgeted figures.
• Oversee the preparation of segmental business financial information to keep business units well informed on their business performance.                  

 Special Project/ Other Financial Reporting

• Main coordinator of annual rating review with external rating agencies, MARC and RAM.
• Process improvements in Budget and Tax unit.
• Preparation of other financial related matters e.g., periodic BNM submission, survey, analyst quarterly briefing, ad-hoc analysis and etc.
• Assist in special projects, such as Project Colour and Project SPV

Job Responsibilities

• Apply good organizational skills to ensure relevant information and documents are easily accessible when needed.
• Drive sales and formulate action plans to achieve sales target.
• Conduct presentations and provide consultations / proposals to potential clients in meeting their business and operational needs.
• Build and foster long term and profitable relationships by providing quality and professional customer service.
• Work closely with internal parties in planning new product launches to ensure it meets planned revenue and volume projections.
• Proactively sell company products primarily for wealth management and deposits products.
• Provide referrals of other Bank’s products to relevant parties to ensure an optimal reach of customers and reach achievement of targets set.
• Handle account opening and customer’s inquiries on all products related matter.
• Provide advice on financial planning and perform other service functions, including navigator function, whenever required.
• Act as reference point for Wealth Management solutions and collaborate with other business units in doing sales of banks products to capitalize on the mutually rewarding business relationship.
• Act as customers’ single point of contact and handle relationship management
• Perform Know Your Customer/Customer Due Diligence for financial/non-financial transactions.  
• Ensure high standard of customer service in line with the quality and standards set by the Bank

Job Requirements 

Years of experience:

1. Associate 1-3 years.
2. Senior Associate 3-5 years.
3. Advisor 5 years and above of relevant working experience in banking / financial related field, preferably in wealth management industry / Takaful Specialist.

Must possess required licensed under MTA ( Malaysian Takaful Association ):

1. Bumi applicant: PCE + CEILI & TBE license.
2. Non Bumi applicant: PCE + CEILI license.

Job Responsibilities

Core Responsibilities

• Responsible for overall growth of deposit base for Retail, Government and Corporate in their respective regions.
• Manage strong business relationships with various key Government Departments/State Agencies including State Incorporated Companies.
• Establish strong rapport and business relationship with various GLCs, corporate companies and soliciting new customers.
• Co-ordinate the deposit growth of the assigned branches.  To support branches in all deposit activities related to Retail, SME and Corporate.
• To engage and work closely with Global Markets, Branch Network Operations and Business Division to leverage on their existing relationships and to work on their clients for additional funds and new deposit base.
• To build strong relationships with their respective Regional Managers, Regional Sales Managers and Branch Managers to ensure constant business referrals and vice versa. Regional Deposit Managers are also required to service and build rapport with Business Centers of their respective regions.
• To plan and implement deposit soliciting activities according to strategies and policies set by the company. 
• To be well conversant with the changes of competition and marketing environment to provide feedback to management for appropriate action.
• To work independently and yet develop strong interpersonal relationships with internal and external responsible person.
• Timely reporting and escalation of issues related to both Global Markets and Business Division
• Coordination of road shows, event management and other deposit/business related activities.   

Internal Collaboration

• Develops service level targets and manages the coordination of the regional units with other departments to meet client service expectations.
• Reviews product policies, client acquisition processes and various critical matters, and offers recommendations to enhance product satisfaction by customers.
• Assists in development and launch of appropriate products and services to meet and satisfy customer needs, especially new product launches, client seminars etc.
• Engages with key stakeholders across core business departments and MBSB’s support functions to ensure of achieving strategic targets.

Job Responsibilities

• Apply good organizational skills to ensure relevant information and documents are easily accessible when needed.
• Drive sales and formulate action plans to achieve sales target.
• Conduct presentations and provide consultations / proposals to potential clients in meeting their business and operational needs.
• Build and foster long term and profitable relationships by providing quality and professional customer service.
• Work closely with internal parties in planning new product launches to ensure it meets planned revenue and volume projections.
• Proactively sell company products primarily for wealth management and deposits products.
• Provide referrals of other Bank’s products to relevant parties to ensure an optimal reach of customers and reach achievement of targets set.
• Handle account opening and customer’s inquiries on all products related matter.
• Provide advice on financial planning and perform other service functions, including navigator function, whenever required.
• Act as reference point for Wealth Management solutions and collaborate with other business units in doing sales of banks products to capitalize on the mutually rewarding business relationship.
• Act as customers’ single point of contact and handle relationship management
• Perform Know Your Customer/Customer Due Diligence for financial/non-financial transactions.  
• Ensure high standard of customer service in line with the quality and standards set by the Bank

Job Requirements 

Years of experience:

1. Associate 1-3 years.
2. Senior Associate 3-5 years.
3. Advisor 5 years and above of relevant working experience in banking / financial related field, preferably in wealth management industry / Takaful Specialist.

Must possess required licensed under MTA ( Malaysian Takaful Association ):

1. Bumi applicant: PCE + CEILI & TBE license.
2. Non Bumi applicant: PCE + CEILI license.

Job Responsibilities

Core Responsibilities

Branch Management

• Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.
• Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.
• Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
• Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
• Provide insight and information of the market environment to Hub Branch Managers that will enhance MBSB’s product suite.
• Ensures professional development of national talent among branch staff.
• Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.
• Ensures customer service is maintained as per the bank’s Customer Service Standards.
• Ensures Turn-Around-Time (TAT) for all transactions is in alignment to the defined service quality standards.
• Resolve administrative issues in the Branch and ensure provision of necessary infrastructural resources for effective functioning of the Branch.
• Facilitates external auditors to conduct branch audit and ensures minimized occurrences of audit discrepancies.

Reports

• Supervises and provides inputs in the preparation of timely and accurate reports to meet MBSB’s organizational and departmental requirements, policies, and standards.

People Management Responsibilities

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the MBSB performance management process.
• Develops talent within the team by providing guidance and coaching to achieve the defined goals.

Policies, Systems, Processes and Procedures

• Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account ‘international leading practice’, improvement of business processes, cost reduction, and productivity improvement.

Job Responsibilities

Branch Performance

• Monitors and evaluates branches performance in the assigned region and ensure continuous support to branch managers to achieve targets and objectives.
• Develop business plans and budgets for the assigned branches and monitors performance of individual branches to ensure achievement of productivity, revenue growth, profitability and customer acquisition targets.
• Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
• Ensures all assigned branches adhere to their operating expense and reviews periodic reports submitted by the branch managers.
• Spearhead the audit check process, undertaking the role of a risk representative to ensure risk minimization whilst maximizing profitable initiatives.

Market Review & Planning

• Reviews the market to identify opportunities and trends, develops forecast and business plans accordingly.
• Develops service strategies and service quality targets, and actively monitors customer satisfaction and loyalty to identify areas of improvement.

Internal Collaboration

• Develops service level targets and manages the coordination of the regional units with other departments to meet client service expectations.
• Reviews product policies, client acquisition processes and various critical matters, and offers recommendations to enhance product satisfaction by customers.
• Assists in development and launch of appropriate products and services to meet and satisfy customer needs, especially new product launches, client seminars etc.
• Engages with key stakeholders across core business departments and MBSB’s support functions to ensure achieving strategic targets.

Job Requirements

• Bachelor’s degree in business administration, Finance, Management, or any related discipline is required.
• Minimum of 10 years of experience in local/foreign bank for deposit and region/branch management.

Job Responsibilities

Branch Performance

• Monitors and evaluates branches performance in the assigned region and ensure continuous support to branch managers to achieve targets and objectives.
• Develop business plans and budgets for the assigned branches and monitors performance of individual branches to ensure achievement of productivity, revenue growth, profitability and customer acquisition targets.
• Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
• Ensures all assigned branches adhere to their operating expense and reviews periodic reports submitted by the branch managers.
• Spearhead the audit check process, undertaking the role of a risk representative to ensure risk minimization whilst maximizing profitable initiatives.

Market Review & Planning

• Reviews the market to identify opportunities and trends, develops forecast and business plans accordingly.
• Develops service strategies and service quality targets, and actively monitors customer satisfaction and loyalty to identify areas of improvement.

Internal Collaboration

• Develops service level targets and manages the coordination of the regional units with other departments to meet client service expectations.
• Reviews product policies, client acquisition processes and various critical matters, and offers recommendations to enhance product satisfaction by customers.
• Assists in development and launch of appropriate products and services to meet and satisfy customer needs, especially new product launches, client seminars etc.
• Engages with key stakeholders across core business departments and MBSB’s support functions to ensure achieving strategic targets.

Job Requirements

• Bachelor’s degree in business administration, Finance, Management, or any related discipline is required.
• Minimum of 10 years of experience in local/foreign bank for deposit and region/branch management.

Job Responsibilities

• Apply good organizational skills to ensure relevant information and documents are easily accessible when needed.
• Drive sales and formulate action plans to achieve sales target.
• Conduct presentations and provide consultations / proposals to potential clients in meeting their business and operational needs.
• Build and foster long term and profitable relationships by providing quality and professional customer service.
• Work closely with internal parties in planning new product launches to ensure it meets planned revenue and volume projections.
• Proactively sell company products primarily for wealth management and deposits products.
• Provide referrals of other Bank’s products to relevant parties to ensure an optimal reach of customers and reach achievement of targets set.
• Handle account opening and customer’s inquiries on all products related matter.
• Provide advice on financial planning and perform other service functions, including navigator function, whenever required.
• Act as reference point for Wealth Management solutions and collaborate with other business units in doing sales of banks products to capitalize on the mutually rewarding business relationship.
• Act as customers’ single point of contact and handle relationship management
• Perform Know Your Customer/Customer Due Diligence for financial/non-financial transactions.  
• Ensure high standard of customer service in line with the quality and standards set by the Bank

Job Requirements 

Years of experience:

1. Associate 1-3 years.
2. Senior Associate 3-5 years.
3. Advisor 5 years and above of relevant working experience in banking / financial related field, preferably in wealth management industry / Takaful Specialist.

Must possess required licensed under MTA ( Malaysian Takaful Association ):

1. Bumi applicant: PCE + CEILI & TBE license.
2. Non Bumi applicant: PCE + CEILI license.

Job Responsibilities

Core Responsibilities

• To assist PF-i sales team & paneled agencies nationwide.
• To assist sales team & paneled agencies by adding more non biro companies for salary deduction arrangements.
• Prepare proposal papers to the management for new prospect companies under Non-Biro Market segments, new/enhancement of PF-i products, campaigns, and programs.
• Assist to monitor Non-Payment Salary Deduction (NPSD) for all market segments (Biro, Non-Biro, and Private Sector).
• Assist monitor on tie-up update pertaining to documentations and progress report.

Sales Management

• To engage respective clients such as Human resource Personnel and other related parties.
• To support and building excellent client relations.
• To undertake marketing strategies and all duties necessary in marketing of MBSB product package and deliver such strategies to achieve the marketing objective under non-Biro market segment.
• To provide personalized services to the existing and potential clients and to maintain this pool of customers to ensure continuity in the banking relationship with MBSB Bank.
• Assist to secure a long-term commitment and reputational relationship building in providing excellent services rendered to our existing and potential clients to attain continuous achievement under non-Biro segment.
• To always adhere to MBSB Rules and regulations.
• Provide support for advertising and promotional activities/ programs.

Compliance and Risk Management

• Ensure compliance with internal Policies, external Authorities Regulators / Legal / ML-KYC, Corporate Policies and Service Standards.

Job Requirements

• Diploma/ Degree in any discipline or minimum 2-3 years working experience in sales & marketing role, client engagements, marketing & sales.
• Well versed in banking and other financial services
• Experienced in sales & marketing & managing clients (Corporates, Governments & GLCs)
• Pleasant & display matured personality.
• Display high integrity and reliability.

Job Responsibilities

• Planning, coordinating, and executing Change Request (CR) submitted by Business units effectively and efficiently in order to meet Business goals.
• Planning and coordinating UAT timeline for CR.
• Ensuring CR implementation timeline meets its deadline (identifying the milestone and phases).
• Tracking CR progress update and ensuring the documentation is in order.
• Understanding requirements from Business users for new initiatives or system enhancements (Change Request) raised by Business and coordinating the requirement clarification sessions between the business analyst, technical team(s), vendor(s) and Business if required.
• Working closely with the vendor within the stipulated timeline to ensure the deliverables to be implemented as planned.
• Ensuring any Change Request (CR) implementation must comply with the SDLC (System Development Life Cycle) process.
• Working together with Test Management team during pre-UAT preparation to ensure the readiness of testing environment for users to commence UAT.
• Assisting users for issues raised during testing.
• Ensuring CR documentation i.e., CR document, vendor’s quotation, approval’s paper, UAT sign-off is completed.
• Attending to queries raised by internal users (i.e., business, risk, finance team) and providing solutions (if necessary) on the system related issues.
• Ensuring system enhancement (CR) adheres to the regulatory requirements.
• Ensuring system enhancement (CR) adheres to the Standard Operating Procedure (SOP)

Job Requirements

• Minimum 10 – 15 years working experience application management services and operations best practices and project management.
• Master’s degree / Degree or related management and computer sciences qualifications from recognized university.
• Display high integrity and reliability.

Job Responsibilities

CIF, Data Entry & Post Approval

• To proceed with CIF creation / maintenance when document required is completed
• Checking and printing via BMS on the following: (existing customer, monthly repayment deduction, outstanding arrears/exposure, blacklisted, connected party and etc)
• To key in the data in MiCOB as per credit application form received.
• Ensure that all the content including the approval terms and conditions in Letter of offer (LO), NLO & SLO are correctly printed.
• To perform acceptance of LO in LOS

Credit Admin

• Issue Letter of MRTT & Fire Insurance termination and Release Letter to customer once  
• account is closed.
• Prepare document before sending to DMD (discharge purpose)
• Prepare letter instruction for MRTT & Fire Insurance.
• Prepare letter for EPF withdrawal.
• Issue Letter Instruction to solicitors, valuer and MRTT

Relief Maker Disbursement

Property Financing

• To prepare checklist upon HF5 checking completed by disbursement checker.
• Perform disbursement thru MICOB (MOSAIC) once property AKAD trading ready.
• Courier the physical file/ security documents to HQ/ vendor.
• Photocopy the security document.

Personal Financing-I

• Perform disbursement thru MICOB (MOSAIC) after PFI AQAD completion.
• Update daily report.
• Courier the complete physical file to HQ.

Job Requirements

• Minimum 2 years’ working experience in retail Financing.
• Display high integrity and reliability.

Job Responsibilities

• Develop new business and maximize existing business by promoting, marketing and structuring loan products that suits customer financing requirements as well as cross selling other products and/ or services available at MBSB.
• Manage account portfolio such as conduct customer office and project site visit, follow up on delinquent accounts, perform annual review etc.

Core Responsibilities

• Develop new business and maximize existing business by promoting marketing and structuring.
• loan products that suit customer financing requirements as well as cross selling other products
• and/ or services available at MBSB.
• Prepare quality credit proposal paper for new and existing portfolio for approval by the respective
• approving committee.
• Present credit proposal paper to the respective approving committee for approval as the case may be.
• Prepare Letter of Offer/ Rejection Letter upon obtaining decision from the respective approving committee.
• Follow up with the customer on the acceptance of the Letter of Offer

Liaise with Legal Department

• On terms and conditions and documentation aspects of the credit facilities
• Corporate Equipment Financing Operations Department
• On disbursement processes
• Corporate Equipment Financing Credit Administration Department (CAD)
• On credit administration and management matters such as repayment, account balances, billings, statements, notices etc.

Liaise with Risk Management Division

• On queries from RMD on credit proposal paper for recommendations
• Any other ad-hoc tasks as instructed by Head of Department/ Head of Division
• To undertake any other related tasks as determined by the management of the bank from time to time

Job Requirements

• A minimum of 3 – 5 years of related working experience with Financial Institution / Credit Company in a similar role
• Bachelor’s degree in related field.
• Display high integrity and reliability.

Job Responsibilities

• Perform independent assessment and financial analysis (Independent Credit Evaluation [ICE] reports) on credit proposals submitted by Business Units by ensuring the proposals are in line with the MBSB’s credit policy and lending direction and recommend measures of mitigation for submission to the relevant approving authority.
• To ensure the credit proposals are in adherence to the Bank’s policy, procedures and regulatory requirements.
• To ensure ICE reports are completed within stipulated turnaround timeframe.
• Evaluate credit proposals submitted by Business Units and recommend mitigations for submission to the relevant Committee/Management for decision.
• Ensure completeness and adequate material information is provided in the credit proposals and adherence to the Bank’s credit policy, guidelines and financing direction as well as regulatory requirements so as to maintain quality of assets.
• Ensure that all the credit proposals are evaluated within the specified TAT, without compromising on quality.
• Provide guidance to Business Units to improve on credit submissions and promote teamwork.
• Provide inputs to enhance credit policies, procedures, reporting, etc.
• Perform duties to be assigned by superior from time to time.

Job Requirements

• Minimum bachelor’s degree and/or Professional Degree in Accounting, Finance, Banking, Business, Commerce or equivalent.
• Professional credit certification such as Certified Credit Professional (CCP) will have an added advantage.
• Preferably also possess fundamental certificate in Islamic Financing or equivalent.
• More than 5 years working experience in financial services industry with strong background in credit processing and/or credit evaluation for Corporate/Commercial financings.

Job Responsibilities

Core Responsibilities

Branch Management

• Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.
• Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.
• Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
• Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
• Provide insight and information of the market environment to Hub Branch Managers that will enhance MBSB’s product suite.
• Ensures professional development of national talent among branch staff.
• Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.
• Ensures customer service is maintained as per the bank’s Customer Service Standards.
• Ensures Turn-Around-Time (TAT) for all transactions is in alignment to the defined service quality standards.
• Resolve administrative issues in the Branch and ensure provision of necessary infrastructural resources for effective functioning of the Branch.
• Facilitates external auditors to conduct branch audit and ensures minimized occurrences of audit discrepancies.

Reports

• Supervises and provides inputs in the preparation of timely and accurate reports to meet MBSB’s organizational and departmental requirements, policies, and standards.

People Management Responsibilities

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the MBSB performance management process.
• Develops talent within the team by providing guidance and coaching to achieve the defined goals.

Policies, Systems, Processes and Procedures

• Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account ‘international leading practice’, improvement of business processes, cost reduction, and productivity improvement.

Job Responsibilities

• The job is to support the Bank’s corporate development agenda, with an emphasis on performance management, plus strategic and business plan formulation
• Lead in the planning and development of balanced scorecards for senior management of company
• Monitor performance management to align with goals of the company
• Assist in development of company Business Plan
• Assist in monitoring progress of the Business Plan with the objective to ensure the alignment between the developed business plan and company strategy
• Support other corporate planning functions such as strategy formulation and special projects
• Work with the division members to complete tasks such as due diligence, building of business cases, management reporting, and post-merger integration.

Job Requirements

• Bachelor’s Degree in Finance/Accounting/Business or relevant fields.
• At least 10 years of work experience, with focus performance management.
• Structured thinker with exceptional problem-solving ability and strong attention to detail.
• Logical reasoning, creative thinking, comfort with numbers, and the ability to untangle complex issues.
• Experienced in structuring and developing presentation materials for formal communications (internal and external).
• Leadership qualities, project management skills, and the ability to mentor.

Job Responsibilities

• Support Head of AML/CFT Surveillance Unit
• Assist Head of AML/CFT Surveillance to effectively manage AML/CFT Surveillance Unit to ensure the bank meets its regulatory responsibilities on anti-money laundering as set out by Bank Negara Malaysia (BNM)’s regulations and any other relevant international bodies (i.e. Financial Action Task Force).
• Participate and involve in any ad-hoc projects or AML/CFT related matters.
• Establish and update procedures on AML/CFT surveillance.
• Assist Head of AML/CFT Surveillance unit to establish procedures applicable to AML/CFT surveillance processes e.g. transaction monitoring, suspicious transaction reporting, cash threshold reporting, law enforcement agency (LEA) orders etc.
• Investigate generated alerts and reporting of suspicious transaction.
• Assist Head of AML/CFT Surveillance Unit on the daily transaction monitoring for detection of suspicious transaction.
• Investigate (as Maker) the transaction monitoring alerts for further review by Senior Analyst.
• Escalate suspicious transaction to Senior Analyst, for further escalation to Head of AML/CFT Surveillance unit.
• Monitor the daily productivity to ensure the overall alert aging does not exceed the predetermined Service Level Agreement (SLA).
• Cash Threshold Reporting
• Prepare the daily cash threshold reports for review by Senior Analyst.
• Manage orders from enforcement agencies.
• Assist Senior Analyst to act on orders received from LEAs to ensure the orders are well coordinated and responded to in a timely manner. This include management of IFS / Mule listing received from PayNet or instruction received from National Anti-Financial Crime Centre (NFCC).
• Liaise with LEA or regulator related to the order and request.
• Ensure the information / document requested is provided within the stipulated time.
• Reporting results of alerts reviewed
• Assist Head of AML/CFT Surveillance Unit to collate AML/CFT related matters particularly statistical results on alerts review, STR and CTR submissions, LEA orders for submission to Senior Management, Board of Directors as well as BNM.

Job Requirements

• Fresh graduates or less than 2 years’ experience in related field
• Bachelor’s degree in Finance, Banking or any other related discipline.
• Structured thinker with exceptional problem-solving ability and strong attention to detail.

Job Responsibilities

• Support Head of AML/CFT Surveillance Unit
• Assist Head of AML/CFT Surveillance to effectively manage AML/CFT Surveillance Unit to ensure the bank meets its regulatory responsibilities on anti-money laundering as set out by Bank Negara Malaysia (BNM)’s regulations and any other relevant international bodies (i.e. Financial Action Task Force).
• Participate and involve in any ad-hoc projects or AML/CFT related matters.
• Establish and update procedures on AML/CFT surveillance.
• Assist Head of AML/CFT Surveillance unit to establish procedures applicable to AML/CFT surveillance processes e.g. transaction monitoring, suspicious transaction reporting, cash threshold reporting, law enforcement agency (LEA) orders etc.
• Investigate generated alerts and reporting of suspicious transaction.
• Assist Head of AML/CFT Surveillance Unit on the daily transaction monitoring for detection of suspicious transaction.
• Investigate (as Maker) the transaction monitoring alerts for further review by Senior Analyst.
• Escalate suspicious transaction to Senior Analyst, for further escalation to Head of AML/CFT Surveillance unit.
• Monitor the daily productivity to ensure the overall alert aging does not exceed the predetermined Service Level Agreement (SLA).
• Cash Threshold Reporting
• Prepare the daily cash threshold reports for review by Senior Analyst.
• Manage orders from enforcement agencies.
• Assist Senior Analyst to act on orders received from LEAs to ensure the orders are well coordinated and responded to in a timely manner. This include management of IFS / Mule listing received from PayNet or instruction received from National Anti-Financial Crime Centre (NFCC).
• Liaise with LEA or regulator related to the order and request.
• Ensure the information / document requested is provided within the stipulated time.
• Reporting results of alerts reviewed
• Assist Head of AML/CFT Surveillance Unit to collate AML/CFT related matters particularly statistical results on alerts review, STR and CTR submissions, LEA orders for submission to Senior Management, Board of Directors as well as BNM.

Job Requirements

• Bachelor’s degree in Management, Accounting, Finance, Banking or any other related discipline from recognized university.
• Professional qualification preferably Certification in AML/CFT or any other related discipline from recognized body
• Minimum 5 years of experience in compliance-AML / internal control / audit / operation Risk management functions of an established financial service institution.
• At least 4 years’ experience in transaction monitoring
• Sound knowledge of Compliance and Internal controls in financial services institutions.
• Familiar with the regulations / guidelines from Bank Negara

Job Responsibilities

• Transact, managing and monitoring MBSB Fixed Income portfolio and Fixed Income related activities.
• Adherence to fixed income Policy and internal guideline and procedure with regards to transactions, confirmations and inputting of fixed income trades.
• Perform periodic and adhoc analysis on fixed income portfolio and market for onwards submission to investment committee.
• Conduct credit appraisal for Corporate Sukuk investment.
• Establish, maintain relationship and Engagement with external fixed income counterparty in cross selling MBSB deposit products (Asset management, Insurance, pension funds, banks, corporates)
• To strengthen profitability and returns on investments within GMD
• To improve Asset quality of GMD’s investments
• To diversify GMD’s investment horizon
• Structure deals under Fixed Income portfolio to support other business units.
• Provide competitive pricing to Sales.
• Execute Structured Products deals to generate income/return.
• Undertake Derivatives activities to ensure sufficient management of hedging instruments.
• Manage the marketing activities, establishment and enhancement of business relationship with customers.
• Manage the relationship with local and foreign banks for potential collaboration on Structured Products especially back-to-back counterparty arrangement.
• Advise customers on matters related to their business dealings with MBSB Bank with regards to Fixed Income and Derivatives

Job Requirements

• Bachelor’s degree in Business Administration / Finance / Marketing / Banking or related fields
• PPKM license is compulsory.
• Master’s degree in Finance or related fields is preferred
• Minimum of 10 years of experience in Treasury functions
• Extensive experience in Structured Products/Derivatives functions with proven ability to drive positive business growth to GMD

Job Responsibilities

• Preparation of new Structured Products and Derivatives product paper and product approval.
• To work on projects, where required e.g., system enhancement and process improvement.
• Structure deals under Structured Products portfolio to be marketed to clients.
• Assist Business Banking to structure foreign currency funding deal.
• Provide competitive pricing to Sales.
• Execute Structured Products deals to generate income/return.
• Undertake Derivatives activities to ensure sufficient management of hedging instruments.
• Manage the marketing activities, establishment and enhancement of business relationship with customers.
• Manage the relationship with local and foreign banks for potential collaboration on Structured Products especially back-to-back counterparty arrangement.
• Advise customers on matters related to their business dealings with MBSB Bank with regards to Structured Products and Derivatives.

Job Requirements

• Bachelor’s degree in Business Administration / Finance / Marketing / Banking or related fields
• PPKM license is compulsory.
• Master’s degree in Finance or related fields is preferred
• Minimum of 12 years of experience in Treasury functions
• Extensive experience in Structured Products/Derivatives functions with proven ability to drive positive business growth to GMD

Job Responsibilities

The function of the Authorization Unit is primarily to ensure efficient and timely service to all incoming Authorization requests as well as to weed out possible fraudulent transactions. Additional functions undertaken by Authorization unit are:-

• Fraud Monitoring Debit Card Transaction
• Supporting Call Centre after-hours - provide support for Call Centre for backend issues relating to debit card
• Supporting Branches related to MBSB Debit Card issue (case to case basis)

Description

• 24 Hours transaction monitoring (on 3 shifts)
• 24 Hours  service to verify suspicious transactions
• Review IMS system enrolment report and maintenance log
• Prepare daily report and escalate to supervisor on suspicious activity
• Escalate fraud case to Dispute Team and Support Team
• Monitor BIN Attack and contact acquiring bank on the activity
• Notifying Acquirer / TPA for BIN Attack / Fraud Transaction/s - case to case basis
• Attend to opt out and temporary block listing by verifying with cardholder (morning shift)
• Monitor system issues and highlight to IT for further action
• Monitor and assist Contact Centre on Maintenance Report
• Assist SSB/CIT on CRM device monitoring and CIT activity

Job Requirements

• Bachelor’s degree in Business Administration / Finance / Marketing / Banking or related fields
• Minimum of 1 years of experience in Card Authorization and Monitoring

Job Responsibilities

Core Responsibilities

Branch Management

• Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.
• Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.
• Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
• Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
• Provide insight and information of the market environment to Hub Branch Managers that will enhance MBSB’s product suite.
• Ensures professional development of national talent among branch staff.
• Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.
• Ensures customer service is maintained as per the bank’s Customer Service Standards.
• Ensures Turn-Around-Time (TAT) for all transactions is in alignment to the defined service quality standards.
• Resolve administrative issues in the Branch and ensure provision of necessary infrastructural resources for effective functioning of the Branch.
• Facilitates external auditors to conduct branch audit and ensures minimized occurrences of audit discrepancies.

Reports

• Supervises and provides inputs in the preparation of timely and accurate reports to meet MBSB’s organizational and departmental requirements, policies, and standards.

People Management Responsibilities

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the MBSB performance management process.
• Develops talent within the team by providing guidance and coaching to achieve the defined goals.

Policies, Systems, Processes and Procedures

• Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account ‘international leading practice’, improvement of business processes, cost reduction, and productivity improvement.

Job Responsibilities

• Develop new business and maximize existing business by promoting, marketing and structuring loan products that suits customer financing requirements as well as cross selling other products and/ or services available at MBSB.
• Manage account portfolio such as conduct customer office and project site visit, follow up on delinquent accounts, perform annual review etc.

Core Responsibilities

• Develop new business and maximize existing business by promoting marketing and structuring.
• loan products that suit customer financing requirements as well as cross selling other products
• and/ or services available at MBSB.
• Prepare quality credit proposal paper for new and existing portfolio for approval by the respective
• approving committee.
• Present credit proposal paper to the respective approving committee for approval as the case may be.
• Prepare Letter of Offer/ Rejection Letter upon obtaining decision from the respective approving committee.
• Follow up with the customer on the acceptance of the Letter of Offer

Liaise with Legal Department

• On terms and conditions and documentation aspects of the credit facilities
• Corporate Equipment Financing Operations Department
• On disbursement processes
• Corporate Equipment Financing Credit Administration Department (CAD)
• On credit administration and management matters such as repayment, account balances, billings, statements, notices etc.

Liaise with Risk Management Division

• On queries from RMD on credit proposal paper for recommendations
• Any other ad-hoc tasks as instructed by Head of Department/ Head of Division
• To undertake any other related tasks as determined by the management of the bank from time to time

Job Requirements

• A minimum of 3 – 5 years of related working experience with Financial Institution / Credit Company in a similar role
• Bachelor’s degree in related field.
• Display high integrity and reliability.

Job Responsibilities

Assist Consumer Deposit Department (CDD) in crafting/ implementing/ monitoring deposit campaigns/ initiatives to support regions/ branches deposit business.  The process will involve interaction with relevant stakeholders to ensure the deposit initiatives are approved and eventually implemented at regions/branches.

Core Responsibilities

• Responsible for deposit campaigns/initiatives for regions/branches.
• Prepare Manco papers for deposit campaigns/initiatives for approval.
• Work closely with internal stakeholders to ensure all deposits plans are carried out according to timeline.
• Provide training to RDMs/BMs on deposit initiatives/campaigns
• Monitoring regions/branches to ensure implementation of all deposit campaigns.
• Timely reporting and escalation of deposit issues to Head of Deposit.
• Supporting roles to regions/branches towards achieving deposit targets.
•  Collaborate with Corp communication for all ATL/BTL advertisements related to deposit.
• Attend meeting with external party and contribute creative ideas for all deposit initiatives.
• Monitoring regions/branches deposit performance and prepare reports for management review. 

Internal Collaboration

• Engage with key stakeholders across core business departments for all deposits initiatives/campaigns.

Reports

• Provide timely and accurate periodical reporting for management review.

Job Requirements

• Bachelor’s degree in Business Administration / Finance / Marketing / Banking or related fields

Job Responsibilities

Application Development

• Gather project / change request requirements from stakeholders
• Provide feedback on the requirements of the project / change request
• Involved in solutioning and developing the enhancements to meet the requirements
• Complete and deliver the enhancements based on the assigned timeline

Application Support

• Attend problem log and service request which related to application under Channels section and its associated system
• Involved in system enhancement and/or project related for application under Channels section and provide solutioning to the requirements
• Work collaboratively within Technology Division, its relevant vendors and stakeholders in the deployment and testing of all new developments, system upgrades, break/fix resolutions, and compliance.
• Engaging vendors for all application technical support and troubleshooting
• Execute Department relevant tasks and assignments assigned by supervisor

Job Requirements

• At least 3-5 years working experience in application development and/or support.
• Knowledge in Bank IT Systems, process, policies, and environment would be a good advantage.
• Degree/Advance Diploma/Certificate in IT or related computer technical qualifications from recognize polytechnic/university /college
• Experience in full stack development
• Possess technical troubleshooting, critical thinking and problem-solving skills
• Understanding of System Development Life Cycle (SDLC)
• Sound knowledge in ASP.Net / C# / Javascript / PHP / HTML / Bootstrap / Kentico / MSSQL / MySQL

Job Responsibilities

• To engage with Business owners to compile and finalize the Business Rules/ requirements for the proposed product/ campaign/ initiative/ program;
• To collect data, conduct business analysis, market research and competitors’ analysis to obtain relevant input on current economic situations, market and business impact, which include market and technology research to ensure competitiveness of the existing and new corporate and treasury products and services and its relevance to the market.
• To collaborate with third party for any strategic alliance involved e.g. trading vendors, third party consultants and business partners (CGC, SJPP
• To draft the proposed product features, product structure as well as fees and charges.
• To prepare proposal papers for management’s approval (MANCO, SAC, BOARD and BRMCC) on the development of new and variation of corporate and treasury products.
• To organize stakeholders briefing during the development of new and variation products for Corporate Banking and Global Markets.
• To follow-up and obtain Accountability Sign-Offs (ASO) from all relevant stakeholders on the introduction of the new or variation products i.e. Shariah, Business, Compliance, Group Risk, Legal, Finance, IT, Credit Administration, Organization & Methods divisions/ departments prior management’s approval of the product.
• To do submission to BNM on new and/ or material product variation upon obtaining BOARD’s approval on the product.
• To work together with System Support during the development of User Requirement Specification (URS) for the new product based on the ASO items.
• To develop product documentation (Legal, Compliance, Operational), Policy & Procedures (P&P) and communication deck (for sales staffs).
• To obtain stakeholders sign-off on the related product documentation developed prior submission to SAC for approval.
• To obtain Operational Sign-Off from stakeholders’ prior seeking approval from management to launch the product.
• To organize and assist in conducting product training to related stakeholders prior to launching of the new products/ campaign/ program.
• To prepare post implementation review/ product review report for the continuation of product offerings and its relevance to the current market within the reporting period as defined in the Introduction of New Product Policy document.
• To carry out any other tasks as directed by Team Head

Job Requirements

• Minimum bachelor’s degree in any field, preferably related to Banking/ Finance
• Minimum 6 years of experience in the area of product development or related field.
• Knowledge in Islamic Banking product, Shariah compliance, Basic Industry Practice, Bank’s Credit Assessment and evaluation or any related area

Job Responsibilities

• Managing Account Payable, Account Receivable, Fixed Assets, staff claims, overhead provision and prepayment as well as withholding tax.
• Maintains processes, procedures and policies for account payable functions and responsibilities as per Bank guidelines.
• Provides accounting assistance to operations staff – responds to financial questions/ concerns to meet business needs.
• Ensure all payments to suppliers and internal staff are paid promptly and accurately.
• Authorize signatory to the MBSB Payment Account.
• To supervise and coach staff.
• To ensure the team is replying to all queries in a timely manner and all queries are dealt with correctly and efficiently.
• To ensure asset WIP are capitalised upon completion.
• To involve in FMS project meeting.
• To address issues highlighted during the audit and to rectify any non-compliance or enhancement required.
• Ensure all the expenditures are reflected with the correct accounting entries and cost centre.
• To undertake any other duties assigned by Head of Department.

Job Requirements

• Bachelor’s Degree in any of this discipline either in Business Administration, Accounting, Finance, or any related fields with 5-10 years of experience in a similar capacity. Experience in GL system and AP system is an added advantage. OR
• With more than 10-15 years of multiple Banking and experiences in financial industry with various discipline of banking processes and procedures. Understand the business nature and practicality of process flows, its policy and procedures.
• Possess strong knowledge and understanding in Account Payable systems well as business requirements and practices.
• Applicable practices in GL accounting policy and procedure, governance, compliance and standards in the financial and banking industry.
• Excellent verbal and written communication skills, strong analytical and problem-solving abilities.

Job Responsibilities

Core Responsibilities

Branch Management

• Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.
• Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.
• Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.
• Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.
• Provide insight and information of the market environment to Hub Branch Managers that will enhance MBSB’s product suite.
• Ensures professional development of national talent among branch staff.
• Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.
• Ensures customer service is maintained as per the bank’s Customer Service Standards.
• Ensures Turn-Around-Time (TAT) for all transactions is in alignment to the defined service quality standards.
• Resolve administrative issues in the Branch and ensure provision of necessary infrastructural resources for effective functioning of the Branch.
• Facilitates external auditors to conduct branch audit and ensures minimized occurrences of audit discrepancies.

Reports

• Supervises and provides inputs in the preparation of timely and accurate reports to meet MBSB’s organizational and departmental requirements, policies, and standards.

People Management Responsibilities

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the MBSB performance management process.
• Develops talent within the team by providing guidance and coaching to achieve the defined goals.

Policies, Systems, Processes and Procedures

• Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.

• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account ‘international leading practice’, improvement of business processes, cost reduction, and productivity improvement.

Job Responsibilities

Operations Functions

• Opening of accounts, provision of Debit Cards and application for online banking. Check on completeness of application form and other supporting documents including KYC.
• Monitor all types of transactions and ensure security documents are kept safely.
• Authorizing of banking transactions
• Monitor the register of keys of safe and premises.
• Closure of accounts
• Perform daily cash and GL balancing and end of day balancing.
• Other assigned function if necessary
• Ensure implementation of dual control at branches as per Bank’s Policy and Procedure.

Sales Function

• Sales of the following products:
  • Wealth Management
  • Fee Based/ Remittance
  • Deposit
  • Debit Card
• Referral of Financing products:
  • PF-i
  • Mortgage
  • Other products assigned.
• Contribute to lead generation activities.
• To identify cross selling opportunities on all retail/corporate products with existing customers with an objective of deepening customer relationships.
• Achieving sales targets/ initiatives

Customer Service

• To be meeter greeter / floor manager
• Ability to thrive in a busy, customer orientated environment, enjoying the challenges and rewards involved in dealing with hundreds of different customers with hundreds of different queries, recommending products or services available.
• Monitoring banking hall environment and queue system (navigate customer)
• Provide courteous, fast and efficient service to customer
• To direct the customer on the specific SST depending on the transaction to be performed.
• To receive customers on the specific SST depending on the transaction to be performed.
• To receive customer feedback/ complaints, handle complaints and distribute the matters tor respective unit/ department

Others

• Working closely with Designated Compliance & Risk Officer (DCORO) to ensure compliance of both the Bank and regulatory guidelines

Job Requirements 

• Bachelor’s Degree in any of this discipline either in Business Administration, Accounting, Finance, or any related fields.
• Excellent verbal and written communication skills, strong analytical and problem-solving abilities.

Job Responsibilities

Operational Excellence

• Performing on daily basis, Quality & Projects Management, PayNet and Bank policies and guidelines and inclusive inquiries, investigations and any recovery.
• Perform a UAT for the department system enhancement.
• Ensure timely and accurate reconciliations, inclusive inter-system variance rectifications.
• Responsible of accuracy, timeliness, and completeness of processes within acceptable service turnaround time.

Compliance

• Ensure to comply with all relevant BNM, PayNet and Bank policies and guidelines and operational risk in day to day operations and escalating potential issue immediately.

Project Management

• Implementation of projects on time, within scope and within budget
• Identify and implement re-engineering and automation initiatives.

Customer

• Ensuring and assisting Unit Head to consistent delivery of high-quality services to customers and meeting objectives set by the organisation by using available resources allocated while maintaining operational risk to an accepted level.
• Respond to internal and external customer’s queries within the agreed Service Level Agreement via emails.

Financial

• Ensure timely and accurate reconciliations, inclusive inter-system variance rectifications.

Learning and Growth

• Contribute to the team development, effectiveness, and success by sharing knowledge and good practice, working collaboratively with other to create a productive, diverse and supportive working environment.

Job Requirements  

• Bachelor’s Degree in any of this discipline either in Business Administration, Accounting, Finance, or any related fields.
• Experience in banking operations will be advantage

Job Responsibilities

• Acquire a new customer base of Retail, SME, Government and Corporate deposits.
• To support branch in all deposit activities related to Retail, SME and Corporate.
• To implement deposit, remittance, forex soliciting activities according to branch targets.
• Establish strong rapport and manage relationships with existing Retail, SME, and corporate depositors for branch.
• To work independently, professionally and develop strong engagement with respective Regional Manager, Regional Deposit Manager and Branch Manager to ensure business communication vice versa.
• Timely reporting and escalate market issues and provide feedback to respective Branch Manager and Regional Deposit Manager.
• To assist with implementation of Deposit Campaign activities at branch and outdoor marketing.
• To ensure the process of opening new deposit accounts at the branch strictly follows MBSB Bank’s Standard Operating Procedure.
• To ensure proper approval is obtained prior to preferred rate offer on deposit or remittance swift/rentas payment.
• To engage and practice a cross selling culture on all company product.
• To adhere to departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.  
• Keep abreast with financial services of the Group, rules and regulations under BNM and Association of Banks in Malaysia as well as the latest development within the banking circle.

Job Requirements

• Bachelor’s Degree in any of this discipline either in Business Administration, Accounting, Finance, or any related fields.
• Minimum 5 years of experience in a local/foreign bank.

Job Responsibilities

• Plans, coordinates, implement marketing strategies to promote and develop new customer base for mortgage products.
• Actively participates in roadshow, property fairs and sales launches at developers’ sites.
• Maintain close business relationships with solicitors, housing developers, financial institutions and relevant authorities.
• Acts as an intermediary between the Bank and Customers to collect relevant documents, to conduct property inspection or field visits and to provide status update to customer on mortgage financing application.
• Ensure completion of mortgage loans by collecting, verifying, collating and preparing of mortgage financing documentation and programming.
• Submission of mortgage applications and prompt follow up with customer and internal departments until point of disbursement.
• Conduct proper Know Your Customer on customer and business partners to ensure data integrity.
• Advice customers of our products and cross sell the Bank’s range of financial products and services to prospective customers.
• Follow up on servicing issues for existing mortgage customers.
• Provide clients with outstanding service standards based on professional relationship management.
• To adhere to department policies, systems, and procedure so that all relevant procedural legislative requirements are fulfilled while delivering a quality and cost-effective service.  
• Keep abreast with financial services of the Group, rules and regulations under BNM and Association of Banks in Malaysia as well as the latest development within the banking circle.

Job Requirements 

• Bachelor’s Degree in any of this discipline either in Business Administration, Accounting, Finance, or any related fields.
• Minimum 5 years of experience in a local/foreign bank.

Job Responsibilities

• Develop new business and maximizing existing business by promoting, marketing and structuring financing products that suits customer financing requirements as well as cross selling other products and/ or services available at MBSB
• Design and implement a strategic business plan to achieve departmental and individual KPIs.
• Maintain high quality of account portfolio and to increase SME and Commercial Portfolio growth.
• Prepare, evaluate and review credit proposal paper to ensure high quality standard to be presented to the respective approving authority for approval i.e. MICC, BICC, BOARD and etc.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs and requirements.
• Carry out other duties as reasonably required by the Management.
• To ensure the Annual Review and Interim Review are carried out on a timely basis.
• To improve MBSB Bank Non-Performing Financing, Impairments and provisioning within the Commercial and SME clientele segment.
• To promote SME program and Government/BNM fund program to the customer to increase the portfolio growth for SME segment.

Job Requirements  

• Bachelor’s Degree in any of this discipline either in Business Administration, Accounting, Finance, or any related fields.
• Minimum 3 years of experience in a local/foreign bank.
• Ability to work independently on variety of assigned projects
• Ability to be through and pay attention to detail.

Job Responsibilities

• Planning and implementing effective marketing as well as selling activities to promote MBSB’s PF-i products;
• Conduct and coordinate awareness campaign such as booth promotions and road tours;
• Communicating with target customers and managing the customer’s relationship;
• Identify and recommend any Non-Biro companies for the emplacement for new company tie ups; and
• Other related sales task deemed necessary to the management.
• You are to report directly to your respective Sales Manager (SM) the progress report as follows:
• To report your daily sales achievement (number of account and amount by the end of working hours.
• Marketing activity plans on a weekly basis to be addressed.
• To adhere to departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Keep abreast with financial services of the Group, rules and regulations under BNM and Association of Banks in Malaysia as well as the latest development within the banking circle.

Job Requirements   

• Bachelor’s Degree in any of this discipline either in Business Administration, Accounting, Finance, or any related fields.
• Minimum  years 1 of experience in a local/foreign bank.

Job Responsibilities

• Responsible for Cash Managements Products & Services (Payments & Receivable).
• Assist in building the Digital Transaction Banking (DTB) platform and Cash Management products and services, pricing structures and other marketing products from time to time.
• Responsible to deliver projects related to Bank’s Cash Management system & Products and PayNet initiatives.
• Assist to develop business requirements as the basis for technical development, Cash operations, and other cross functional departments to build systems, procedures, materials (ideas) to support product development and ongoing product enhancements.
• Assist to prepare project paper and liaise with Cosec for MANCO sitting presentation.
• Liaise with vendors on new requirements, enhancement and troubleshooting related to Digital Transaction Banking platform.
• Handle production issues and liaise with IT team related to Corporate Internet Banking platform.
• Involve and coordinate User Acceptance Testing (UAT) to ensure it meets the timeline delivery.
• Management of product from the perspective of Regulatory, Compliance & Legal.
• Develop short-term and long-term strategic business plans for Cash Management.
• Monitor product performance: Revenue, volume, and margin against current – year budget and future year forecasts for Cash Management business.
• Ensure compliance with regulatory requirements and industry standards related to DCM operations.
• Conduct regular reviews and assessments of compliance policies, procedures, and controls.
• Collaborate with internal stakeholders to design and implement effective compliance frameworks and monitoring mechanisms.
• Stay informed about changes in regulations and communicate updates to relevant teams.
• Assist in compliance audits and examinations by providing necessary documentation and support
• Participate in the Digital Transaction Banking & Payment Hub projects to ensure that it is timely launched.
• Conduct baseline industry, competitive and product research whilst develop clear business cases for new methods and new products, channels, and enhancements.
• Help to negotiate contract agreements, pricing with various 3rd party vendors alongside with Technology and Operations.
• Manage the digital transformation for Cash & Liquidity Management which will deliver the next generation digital solutions to enhance business processes, improve client experience, cost efficiency and support revenue growth for the business.
• Partner with Technology (IT) to manage the roadmap and backlog to ensure that IT delivers all capabilities on time and per expectation.
• Participate in the digital transformation for Internet Banking & Cash services will deliver the next-generation digital solutions that will improve client experience, enhance business processes, and support the revenue growth and operational cost efficiency targets for the business

Job Requirements  

• Bachelor’s degree in business, finance, computer science, or a related field or minimum Diploma.
• Minimum of 2-5 years of experience in Transaction Banking, Technology or Banking.
• Knowledge in dealing with PayNet on RPP’s products.
• Deep understanding of client needs as well as business processes across front offices and operations.
• Good understanding of the product development lifecycle using Agile Methodology and relevant experience in drafting user stories, use case documents, business workflow and high-level functional flows.
• Strong knowledge in Cash Management & Liquidity Management with broad experience across multiple products and business lines digital fraud schemes, regulatory compliance requirements, and data analysis techniques.
• Strong attention to detail and the ability to work effectively in a fast-paced environment.
• Exceptional communication skills, with the ability to present complex information to diverse stakeholders.
• Computer literate (e.g: Mobile apps, APIs, Cyber Security, Cloud Computing)

Job Responsibilities

• Provision of applicable support functions and advisory services to Business Departments within the Banking Services Group on the day-to-day operational matters to achieve optimum productivity level without disruption and/or breaches of prevailing external and internal regulatory/statutory requirements, applicable laws, guidelines, policies and procedures.

Core Responsibilities

• Perform Data Extraction & Validation on a Centralized Basis for Corporate Banking Division (i.e. Wholesale & Trade Business/Region Trade) and Commercial Banking Division (i.e. Commercial Business & Equipment Financing) in relation to:
  • CCRIS 
  • RAMCI / EXPERIAN
  • FIS
  • Watchlist
  • Politically Exposed Person (PEP)
  • Connected Party (CP)
  • Public Domain
  • Credit Bureau Malaysia (CBM)

Customer Due Diligence (CDD)

• To conduct data extractions and verifications of CDD reports (Connected Party, Public
• Domain and Watchlist/AMLCFT) from the relevant sources/systems for requesters within
• Corporate Banking Division and Commercial Banking Division.
• To notify Compliance Division, if necessary, on “HIT” cases as prompted by the AMLCFT
• System.
• To notify People & Culture Division, if necessary, on “HIT” Connected Party cases involving
• the Bank’s staff.
• To notify Secretarial Division, if necessary, on “HIT” Connected Party cases involving the
• Bank’s directors.
• To liaise with Relationship Managers for any incomplete documents or information required
• for CDD checking.
• To meet the three (3) working days turn-around-time (TAT)

Experian, CBM & CCRIS Reports

• To conduct EXPERIAN Report (Full and Lite) for requesters within the Corporate Banking Division and Commercial Banking Division.
• To assist in the collation of relevant data / collection of documents needed from Relationship Managers to extract the Experian Report.
• To liaise with the Relationship Managers in securing pending documents required for the extraction of the EXPERIAN Report.  
• To assist in the provision of relevant information to CCRIS Unit-RCMD based on available supporting documents (e.g. CCRIS Request Form (BNM) Existing Customer, Corporate Checking Request Form, etc).

FIS Report

• To conduct extractions of FIS Report for Equipment Financing Team.
• To ensure customer’s consent form is provided by Relationship Managers before actual extractions of FIS Report.

Other Responsibilities

• Responsible for the accuracy of data/information/documents extracted and submitted for RMs’ usage within the stipulated turnaround time.
• Ensuring CDD activities performed are in compliance to existing policies and procedures.
• Liaising with other stakeholders on pending CDD data/information/documents.
• Providing relief duties for other team members whenever necessary.
• Providing administration duties for the department.
• Any other duties as may be assigned by the Section Head-Customer Due Diligence / Head of Business Support Department from time to time

 Job Requirements  

• Bachelor’s degree in business, finance, computer science, or a related field or minimum Diploma.
• Minimum of two (2) year experience in related banking/financial services environment

Job Responsibilities

• In view of the importance of managing the increasing workload in CCD, particularly the Events and CSR unit.
• To support the surge in the number of events that need to be organized in support of business needs.
• To assist CCD to meet the demands from the Business Units for seamless and successful execution of events, timely responses, and improved efficiency in meeting deadlines.
• To support CCD in organizing, plan and execute external corporate events to mark auspicious, historic and meaningful occasions for stakeholders.
• To support CCD in develop effective and marketing and branding strategies consisting of holistic event and program activities.
• Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service
• To undertake any other duties assigned by Head of Department.

 Job Requirements   

• Minimum bachelor’s degree in any field, preferably related to Banking/ Finance
• Excellent verbal and written communication skills, strong analytical and problem-solving abilities.

Job Responsibilities

• Support Head of AML/CFT Surveillance Unit
• Assist Head of AML/CFT Surveillance to effectively manage AML/CFT Surveillance Unit to ensure the bank meets its regulatory responsibilities on anti-money laundering as set out by Bank Negara Malaysia (BNM)’s regulations and any other relevant international bodies (i.e. Financial Action Task Force).
• Participate and involve in any ad-hoc projects or AML/CFT related matters.
• Establish and update procedures on AML/CFT surveillance.
• Assist Head of AML/CFT Surveillance unit to establish procedures applicable to AML/CFT surveillance processes e.g. transaction monitoring, suspicious transaction reporting, cash threshold reporting, law enforcement agency (LEA) orders etc.
• Investigate generated alerts and reporting of suspicious transaction.
• Assist Head of AML/CFT Surveillance Unit on the daily transaction monitoring for detection of suspicious transaction.
• Investigate (as Maker) the transaction monitoring alerts for further review by Senior Analyst.
• Escalate suspicious transaction to Senior Analyst, for further escalation to Head of AML/CFT Surveillance unit.
• Monitor the daily productivity to ensure the overall alert aging does not exceed the predetermined Service Level Agreement (SLA).
• Cash Threshold Reporting
• Prepare the daily cash threshold reports for review by Senior Analyst.
• Manage orders from enforcement agencies.
• Assist Senior Analyst to act on orders received from LEAs to ensure the orders are well coordinated and responded to in a timely manner. This include management of IFS / Mule listing received from PayNet or instruction received from National Anti-Financial Crime Centre (NFCC).
• Liaise with LEA or regulator related to the order and request.
• Ensure the information / document requested is provided within the stipulated time.
• Reporting results of alerts reviewed  
• Assist Head of AML/CFT Surveillance Unit to collate AML/CFT related matters particularly statistical results on alerts review, STR and CTR submissions, LEA orders for submission to Senior Management, Board of Directors as well as BNM.

 Job Requirements    

• Fresh graduates or less than 2 years’ experience in related field
• Bachelor’s degree in Finance, Banking or any other related discipline.
• Structured thinker with exceptional problem-solving ability and strong attention to detail.

Job Responsibilities

• Explore and develop new markets and tailored financial solutions focused on corporate and institutional clientele, and maximising existing businesses by providing, marketing and structuring financing products that suits customer financing requirements as well as cross-selling other MBSB Bank products and/or services.
• Maintain high quality accounts portfolio.
• To solicit business and to structure financing requirements according to specific Customer requirements.
• To lead in implementation of business directions of the Department and Division in line with the objectives set by the Head.
• Delivery of business objectives and targets of the Department and Division as set by the Head via assisting the Head in planning and participating in team activities.
• Sourcing for new clients, manage the relationship of existing and potential clients within the financing portfolios.
• To review credit proposals with the financial analysis for submission to the relevant approving authority.
• To guide in preparation of indicative terms and letter of offers (“LO”) in accordance with the approved terms and conditions.
• Conduct site visits and prepare visit reports to understand customer’s business operations (new relationship).
• Assist Head to present credit proposals to the relevant approving authorities.
• Ensure compliance to the internal and external policies and procedures of the Bank.
• Facilitate the process of perfecting documents prior disbursement.
• Monitoring of customers’ accounts i.e. payment performance and compliance of the terms in LO and to ensure any deterioration in the asset quality is properly escalated to the relevant authorities.
• Conduct annual/periodical review of existing Top 20 customers.

Job Responsibilities

Head of Technology Operation reports directly to Chief Technology Officer. The job requires a strong technical background, leadership skills, and experience in managing complex technology operations in FSI environment.

Overseeing Network Operations

• Managing the Bank’s network infrastructure, including LAN, WAN, Internet, and wireless networks covering Data Centres KVDC and HTV2 DR, Menara MBSB and Wisma MBSB offices and MBSB branches nationwide. 
• Ensuring network availability, performance, and security.
• Monitoring network traffic and troubleshooting network issues.
• Collaborating with network engineers and administrators to design and implement network upgrades and improvements.
• Managing relationships with network service providers and vendors.

Managing Data Centre Operations

• Ensuring the smooth functioning of the Bank’s data centres.
• Overseeing server infrastructure, storage systems, and virtualization technologies.
• Implementing and maintaining data centre security measures.
• Managing capacity planning and ensuring efficient resource utilization.
• Collaborating with other Technology Department teams to deploy and maintain applications and services hosted in the data centre.

Leading Disaster Recovery Operations

• Developing and implementing disaster recovery plans and procedures.
• Conducting regular risk assessments and business impact analyses.
• Coordinating and conducting disaster recovery drills and tests.
• Ensuring data backup and recovery processes are in place and functioning effectively.
• Collaborating with business units to define recovery objectives and prioritize critical systems and applications.

Team Management

• Primarily responsible for overseeing both the technical and managerial aspects of the organization’s Infra Technology ( Network and DC Operation )
• Leading a team of technology professionals, including network managers and engineers, system administrators, and disaster recovery specialists.
• Provide leadership and overseeing the management of the Technology Operations Department.
• Ensuring operational efficiency designed and operates according to the compliance and regulatory requirements
• Perform, assist and validate the audit processes and activities with the relevant stakeholders
• Setting performance goals, providing feedback, and conducting performance evaluations.
• Mentoring and developing team members to enhance their technical and professional skills.
• Promoting a collaborative and inclusive work environment.

Budgeting and Vendor Management

• Preparing and managing the technology operations budget.
• Evaluating and selecting vendors and service providers, negotiating contracts, and managing vendor relationships.
• Ensuring compliance with service level agreements (SLAs) and resolving any issues or escalations.

Continuous Improvement

• Identifying opportunities to optimize network, data centre, and disaster recovery operations.
• Staying updated with emerging technologies and industry trends.
• Implementing best practices and process improvements to enhance operational efficiency.
• Conducting periodic audits and assessments to ensure compliance with relevant standards and regulations.

Job Requirements

• Sound knowledge on technical operations, compliance, risk and regulatory requirements.
• Strong analytical ability with problem solving skills in improving business processes and decision making.
• Strong leadership with an ability to lead and motivate team members.
• Experience with vendor negotiations and management.
• Good verbal and written communication skills.

Job Responsibilities

• Responsible for oversight of the bank’s Fraud Risk Management Programs associated with Retail Internet Banking that includes prevention, deterrence and detection of internal and external fraud risks.
• This includes, Fraud risk control design, business processes and products fraud risk assessment reviews, e-fraud management system.
• To provide assurance that fraud risk is within the approved risk appetite and providing business on emerging industry fraud risk threats/mitigation and trends, conducting fraud risk awareness campaigns and training.
• Key areas of focus is to assist businesses with implementing initiatives & processes to minimize fraud losses.
• Effective management of projects, programs or initiatives to achieve optimum fraud risk management regime on fraud prevention, deterrence, detection and or root cause analysis.
• Drive monthly fraud reporting against Key Performance Indicators and perform analysis to support fraud prevention initiatives.
• Participate in development and monitoring of internet banking security features to maximize the efficiency, effectiveness and overall quality of the services and platform.
• Perform post fraud root cause control reviews to identify control environment fraud and work with respective digital technology unit to mitigate and or close the control gaps.
• Effective utilization of e-fraud detection systems, tools and reports to prevent, detect, and manage fraud losses

Job Requirements

• Minimum of 8 years of experience in fraud management related to e-banking.
• Degree/Advance Diploma/Certificate in banking or related qualifications from recognize polytechnic/university /college.

Job Responsibilities

Project Management

• Planning, identify and implement re-engineering and automation initiatives.
• Implementation of projects on time, within scope and within budget.
• Participates in systems modifications and initiatives as necessary.
• Managing and monitoring preliminary and final functional/performance testing for new or upgraded systems/applications. Participates in implementation of industry standard fraud tools.
• Managing any new digital product or enhancement to the existing services from requirements study until the system implementation.
• Monitoring project development and progress, monitor system migration and impact on post implementation.
• Verify User Access Matrix (UAM) for new system update.
• Endorse communication within stakeholders on any new system and updates.

Compliance

• Ensure to comply with all relevant BNM, PayNet and Bank policies and guidelines and operational risk in day to day operations and escalating potential issue immediately.
• Avoid operational/ reputation losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.

Operational Excellence

• Performing on daily support for electronic banking according to the Bank policies and guidelines and inclusive inquiries and investigations.
• Responsible of accuracy, timeliness, and completeness of processes within acceptable service turnaround time.
• Knowledgeable upon performing BAU within TAT without error guided by operation procedures standard, guideline and policies.

Customer

• Ensuring and assisting Unit Head to consistent delivery of high quality services to customers and meeting objectives set by the organisation by using available resources allocated while maintaining operational risk to an accepted level. Ensure consistently respond to internal and external customer’s queries within the agreed Service Level Agreement via emails.
• Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficient/ accuracy standards and good business processes/ judgment. Financial Ensure timely and accurate reconciliations, inclusive inter-system variance rectifications Learning and Growth
• Contribute to the team development, effectiveness and success by sharing knowledge and good practice, working collaborative

Job Requirements

• Minimum of 5 years of experience in e-banking operations
• Cert / Diploma / Degree in Banking & Finance / Business Administration / Accounting / other related business disciplines. Advantage if available, a higher post-graduate diploma of MBA