Customer Feedback

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Complaint & Feedback

At MBSB Bank, we are committed in providing with the highest level of services to our valued customers. Hence, we welcome your views and comments that will help us improve our service standards. You may give your feedback through any of the following channels;

• MBSB Bank Branch. (Please refer to MBSB Bank’s website for the locations of our branches).
• Fill in our online feedback form at www.mbsbbank.com
• Email to complaint@mbsbbank.com
• MBSB Bank Customer Service Centre : 03-2096 3000
• Fax : 03-2096 3292
• Write to:
  Head, Customer Experience Management Department
  MBSB Bank Berhad
  7th Floor, Wisma MBSB
  No. 48, Jalan Dungun, Damansara Heights
  50490 Kuala Lumpur

Please refer to BNM and Ombudsman for Financial Services (OFS) as an alternate dispute resolution avenues as follows:

• BNMLINK
  

  Bank Negara Malaysia, Jalan Dato' Onn 50480 Kuala Lumpur
  Toll Free No :1 300 88 5465 Fax : 603-2174 1515
  Email : bnmtelelink@bnm.gov.my

• Ombudsman for Financial Services (OFS)
  

  Level 14, Main Block, Menara Takaful Malaysia, No. 4, Jalan Sultan Sulaiman 50000 Kuala Lumpur
  Tel : 603-2272 2811 Fax : 603-2272 1577
  Email : enquiry@ofs.org.my
  Website: http://www.ofs.org.my